Jacko

Sorry try RESOLVED in previous message.

Resloved.

I had no confirmation email and emails /phone calls went unanswered.

Solution:

I had a mate with an active account and he logged my problem for me, he got a reply and within minutes I had an email with login details.

Comments:Turns out that I had supplied the correct email address but the phone number was a landline that did not accept SMS.  Nice to have the problem resolved after 3 months but Starlink service is incredibly bad as is their account creation process that allows landline numbers to be accepted in the first place.

I'm in Australia, how many other Australian customers have this problem?

Some possible solutions to get some service:

We all stop our payments?

Take this issue to A Current Affair, perhaps some bad press would help?

Complain to Fair Trading departments?

Complain to Communications ombudsman?

Complain to ACCC?

What do others think?

When signing up for Starlink I must have misspelt my email address and perhaps used a landline number.

Starlink arrived with no supporting account info, I installed it and it works well and payment goes through each month but I cannot get into my account and there is no response from Starlink to emails or phone calls.

If I follow the Locked Out options to access the account I'm stuck as by recovery by:

1. email does not work (presumably because I spelt the email address incorrectly)

2. phone does not work as a landline in Australia does not accept SMS

3. by alternate email does not work as it wants an account number which I never received.

Contacting Starlink by email results in no response and phoning them requires me to know the phone number I used with a rersponse time of 48 to 72 hours BUT ONLY if Starlink can find a valid account. I do however have a screenshot of the original order confirmation.

For a subsidiary of a company that puts rockets into space I cannot believe the incredibly bad support offered!

I think I will stop the monthly payment and see if that finally generates some contact.

Looking at other posts suggests that there are a lot of us who cannot access our account or get any service.

Has anyone got a great fix???

Jacko