Dewees30

Hey Guys, I was able to figure something out that might help... I pre-ordered Starlink for $99. I decided to cancel the pre-order and was refunded. Then I hear that starlink had RV available, so I decided to order that. I did not receive the confirmation email. I did not sign into my original pre-order account to order but I used the same email as the original account for the confirmation email on the new rv order. I started to panic since I didn't receive the confirmation email. I read to reset your password using the phone or email on the order and then you will have access to the account. So I tried it. I reset password using email and it sent me to the original preorder account. I used my phone number and never received a text. So next I started to think that maybe their system was confused due to the matching email and phone number on two different accounts. So, I signed into my original pre-order account and changed my email, phone number, shipping address, and credit card info (to see if it would separate my old account from my order info). Next I reset my password using my order email (that was now only tied to my new order)...it didnt work. Then I tried my phone number and sure enough it went through. I received the text and reset my password and had access to the new order (it automatically signed me in when I reset it). I looked at my email assigned to my new account and I noticed I typed it incorrectly. So I assigned my actual email and now all is good. So my hypothesis is that If you have matching info on two sperate accounts and it can cause star links system to get confused. The password reset via phone number did not work originally because it was technically assigned to two different accounts/transactions. My email reset did work because it was assigned to the pre-order correctly and was a typo on the rv order. So for those who can't receive the password reset for phone number or email, try to just sign in with your email and use passwords you think you might have used before. Might not work for everyone... but thought i would share my success.