ValB

I got expired link message when I first tried to login and set up a password, so I was left with an expensive box in my study that I could not use.   I received an email on Friday to advise that they had taken my monthly subscription and I tried the login to account link and it took me to a page to set up a password.  I did this and saved it to my pc, as it was evening I did not have time to set up the Skylink equipment.  I have tried to set it up today and tried to log into my account only to get "Invalid credentials" message!!  So yet again I cannot log in and the password reset options do not work.   I am highly highly frustrated!!!!!!!   I have found a complaints page and complaints email.  I have emailed them (having already written by post to Dublin over a week ago).  I don't know if I will hear back.

If anyone else has managed to resolve any other way please let me know!

My Starlink has arrived and I have tried the sign in link in the email.  I received error:  SET PASSWORD  This password reset link is expired or invalid.  Request a new one here.

I requested one a couple of days ago but receive nothing back.  I then tried the locked out of account reset password via email and phone but still have not received an email or a text.

I never logged into the account when I received the order confirmation.  This is the first time I have tried to log in.  Can someone help please?