Dan McGowan

Previously I signed up for Starlink ($99 deposit taken) for the village in Guatemala affiliated with non-profit newdawnguatemala.org. Messages indicated service will begin in Guatemala in 2023. I noticed after signing up that the address, which I had entered via Google Plus Code, was incorrectly mapped to a location in Honduras. I could not get any response from Starlink - emails never get answered and could not get any connection to support either on desktop or mobile app. Long story short, I was told by a Starlink provider to just ask for a refund and sign up again with the correct Google Plus Code. I did exactly that only to find out that the Plus Code I obtained is being registered by Starlink to a location in Honduras (again!). Perhaps my method of capturing the Google Plus Code is in error. I entered the lat long 14.72916,-91.86693 at maps.google.com and then recorded the plus code listed in the left panel: "P4HM+M68 La Union, Guatemala". Any advise appreciated. Thank you for your time.

Any advice out there on how to get a response from Starlink?

I can no longer see/use Thumbs Down icon as a method of contacting Starlink. Please help.

No, this is for service in Guatemala, which is not available yet. So no service and no dish. All I want is the Service Address changed.

When entering my Plus code for service address, I noticed after I was finished it was off by a character. This put my service address in a different country. With that I was unable to change it to the accurate Plus code under Account. This is in an area where service is expected in 2023, so the service is not active. I want the service - I do not want a refund I just need the correct service address. Looking for a contact at Starlink that can address this issue with correct data for the service address associated with my account.