Dumi

I just received my system but is not working !!!! Everithing is connected and powered up, I have an unobstructed view of the sky and horizon, but can not enable the system. There is connection to the satellites and traffic but I got the legend "Disable / offline" on the app. Can you please help me ?

I just received two maritime flat panel square antenas and connected them to the router and wifi. Everything is powered up and I´m connected with the App, but the Starlink app it is saying the service is disable. I have an unobstructed view of the sky and horizon, I verified with the App and the antennas are connected and sending/receiving some data (there is traffic). But it says SERVICE DISABLE. I am at the coordinates that were provided to the reseller when I bought the system. Any clue ? How can enable or activate the service ?