fungus

Hi ricochet, Just to be clear, is the email starlinkresolutions@spacex.com a different ticketing system? I've already created a ticket through the app, and I'd like to avoid causing delays by creating duplicate tickets. So far I've had two hardware failures with Starlink. In both situations they've just ignored the issue until we've gotten to desperate measures. The best thing for someone in our situation is a backup plan since Starlink is not dependable, but that requires more infrastructure than we have now.

Hi all, First, we have had Starlink for over a year now. We live in Western NC and have VERY dense foliage. We have our dish on a 40' ham radio tower and have almost zero interruptions. Surprisingly, our area has almost no electrical storms. The first one we've had in 2 years of living here managed to zap our dish though, in spite of it still being well below the tree line in a valley. I'm sure that pole is more conductive than a pine tree... After waiting over a day for a reply from customer support, they initiated a new order for a kit with no delivery date, and a projection a few weeks out. For reasons I won't get into, we can't leave our place unattended but we both work from home. I can't wait 2 weeks (let alone a few days) to get back to work. I drove 6 hours to buy a used kit, the fellow still had his plan up, I got on the internet and browsed, parked the unit, did speed tests & etc, no problems. Great. Give him cash, pack up the unit and scoot back to our place. He terminated service before I left. I got it home and during the registration the unit says "device already assigned". The user on the other end is responsive and trying to transfer the hardware, but it won't allow him. He said it's giving him an error, although I don't know what error that is right now. I'm at my wit's end with this. I bought spare hardware because every time I have any issues, we're out of work, we can't make emergency calls, and Starlink can't be bothered to provide customer support. Now I can't even activate the spares. Has anyone got a clue why he wouldn't be able to transfer the hardware after cancelling service? Thanks for any advice.