mlindstrom83

First time Starlink user. I work in Networking, but haven't launched a Starlink Modem/Router before. We're working on this house, the customer purchased Starlink Flat High Performance (which we now realize is mostly made for RVs, etc. but have also been told should work for houses). We don't have the Starlink information in our name, it's all setup w/ customer (user name/password) so there's a little disconnect when getting support, etc. We installed the Flat High Performance dish on the top of the house, client ran extended Starlink cable thru walls of house down to AV closest and into the Power Supply. First thing we noticed is that the they ran a cable that doesn't seem to fit properly. The end of the cable seems right, but the adapter part is too large to slide all the way into the Power Supply ( I Have included a screenshot of what the adapter looks like). We noticed after plugging the cable into the power supply, the power supply powered up and seemed to be working. So we kept moving. We aren't planning on using the Starlink Router because we're going to use a different Router & Access Points, so at this point we bypassed setting up the Starlink w/ the Router and were just using Starlink>Power Supply setup. Then we launched the Starlink app and attempted to set it up. App launched and walked us thru the initial setup, by creating WiFi (SSID) for Starlink which we did and seemed to work. Our phones/computers now showed the newly created SSID but showed w/out internet, which makes sense because I believe at this point we need to have the client to continue by signing up for a plan/service to officially activate the starlink. Client goes thru the process of selecting a plan and activating the starlink, everything seemed fine at this point. But we could never get past this point. The Starlink app continued to show that the Starlink connection was offline after a few hours and we weren't really sure how to proceed. We did, after a few hours bring the Starlink Router into play hoping that this would fix the issue but this didn't seem to help connectivity, we also didn't see any lights on the Starlink Router (the face of it) we only saw one white light on the bottom of the Starlink Router. Couldn't really find any phone number for setup support so here I am. Couple things I'm thinking: 1- Cable - the cable that doesn't seem to fit all the way. It seems to plugin fine but also has us scratching our heads that it doesn't fix properly into the Power Supply like the other cable, cable from Power Supply to Router. 2- Our Router isn't setup yet, or even plugged in. Does this matter at all? We were just hoping to get the Starlink online first and then configure our Router by plugging in Starlink>Router WAN1. 3- Lights on Router - is this normal? I couldn't find much information about which lights should be illuminated on the Router, not sure if it's working properly 4- Flat High Performance cables compared to Starlink Cables ? IS it possible the clients purchased the wrong Flat Performance extended cable? Are they wired different than the other Starlink dishes? Just so confused because everything I've heard, setting up Starlink is pretty simple! Any help would be greatly appreciated. Feel free to ask any questions

We are working on a job in a remote area in the Bay Area, California. I believe Starlink is available in the area. I have not installed or worked with Starlink Business before. I have only seen Starlink at 1 of our job locations, but it was residential in a small setting. This company is a Winery and is currently using a slow Peer-to-Peer network for their main building (approximately 10k square feet) to network between 2 other buildings on the property and to provide (what they call) "limited or non existent" WiFi to it's customers). They are currently rebuilding the main buildings electrical along with lighting and they've asked us to research Satellite Internet Options. I didn't realize Starlink offered a Business version now until today. I've seen some reviews about it online and wound up here. Figured I would ask here. My Question: Would Starlink be a viable option to supply all of the networking needs for a building like this? From what I've heard, they have multiple cash registers which would need to be networked together, in three separate buildings, printers, a few workstations, along with wanting to provide sufficient WiFi for it's customers (which could be upwards of 100 customers at a time). Is this something that could work using Starlink Business ? Again, I haven't used Starlink Business, but I'm assuming if Starlink could provide sufficient Internet for their needs, we could install Starlink Business Satellite w/ the Ethernet adapter, run that to our main IT Closet, into a Networking (Third Party- meaning NOT Starlink) Router, Configure the Router, run it into a (Third Party) Managed Switch, from the Switch run Ethernet to workstations/printers, and also power multiple (Third Party) Wireless Access Points PoE. Or does Starlink provide it's own Access Points? Is this doable? Anybody have any experience with a setup like this using Starlink or any recommendations? Thank you