Entrio

Thanks mate, I have tried their support, although being somewhat unsurprised at their suggestions (move to another location, try higher on the roof - and completely ignoring the fact that I said I have already tried all that). Biting the bullet and ordered the high performance dish.

Hey people, as the title suggests, the round dish is stuck pointing directly up. Things I have tried: - Stowing the dish, unplugging for period of time (40min-24 hrs) and upon powering on, it boots, unstows and stuck facing up - Factory resetting the router - moving the dish to various locations (i have a big property, flat on the ground - no obstructions, putting it up on my roof with nothing around it) - leaving it over 24 hours in an optimum location (according to the app anyway) ... and still stuck in the t-pose Some interesting information: - It seems when the satellite(s) are directly over the dish (once ~ 10 minutes) it gets a burst of internet and the dish goes online. This lasts about 3 seconds. (remember, the dish is still in t-pose) - When looking at the outages graph in the app, when the dish manages to establish a link, the graph shows that there are obstructions during the brief seconds it connects. - I am in the northern hemisphere (Almaty, Kazakhstan). I know for a fact that starlink works here as I have seen it in action by other users. This brings me to think that the dish I have is faulty, as everywhere I have read states that the dish should re-align after some time. Mine does not. I am in the process of purchasing high-performance dish and getting it shipped here but I would really like to exhaust all options with dishy first. Any advice anyone can can give me to try and rescue the dish? Thanks in advance!