Hello,
Many thanks for having me here on the forum, I am from France and the fiberoptic infrastructure here is a complete disaster. Therefore I thought starlink would be my lifesaver.
Like a couple of other innocent people, not knowing the complications around used kits, I blindly purchased a second hand kit and I cannot activate it, as someone else's account is on that kit.
I have read a lot about it and it seems to be a kind of dead end, as starlink support requires an account number, but without a working kit, one cannot create an account.
In this forum, I have read about the email starlinkresolutions@spacex.com. I will attempt to ask for help there. However I would like to know whether anybody here has received elp in a similar case from starlink. It is importat for me to know, because I have entered into a litigation with the seller and in order to get support from the buyer protection of the marketplace where I purchased the kit, I need to know whether there's any chance to get this resolved through Starlink.
Many thanks in advance for your precious help.
Alexander