ProDishy, thank you for your reply. Your suggestion makes total sense. However, I have searched the starlink.com website while logged in to my account and cannot find anywhere to submit a support ticket. There was also nothing in the box referencing any support contact information. I'm at a complete loss here. I am paying for monthly service but I don't want to take the time to install the Dishy fearing that it will succumb to the elements fairly quickly.
If anyone can tell me how to submit a support ticket, I would be most grateful.