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Thank you GlobalFlyer! You are correct, I am able to sign in to my account no problem. I have tried to type a question in that field you showed, but I only get “no related topics”. It does not open a message or ticket.

ProDishy, thank you for your reply. Your suggestion makes total sense. However, I have searched the starlink.com website while logged in to my account and cannot find anywhere to submit a support ticket. There was also nothing in the box referencing any support contact information. I'm at a complete loss here. I am paying for monthly service but I don't want to take the time to install the Dishy fearing that it will succumb to the elements fairly quickly. If anyone can tell me how to submit a support ticket, I would be most grateful.

My Starlink Dish arrived damaged. There is a signifigant crack on one corner, which would definitely allow water incursion. Who can I contact to resolve my problem? I can't find a phone number or email address for customer support anywhere!