Wester

After sending a debug to the assistance they sent me a new kit. This one works smoothly! 300 Mbps in the heart of Tuscany 😎

Hi there, I bought my kit three weeks ago. Today I tested it but even if the App says "perfect place for your Starlink" the router shows red light. I kept the whole system on for hours but nothing happened. For only a few seconds the red turned persistent white but it returned red immediately. I tried everything, resets, placing the antenna elsewhere, rebooting...nothing changed. The position on my account matches the exact position of the antenna. Any help would be appreciated.