Ostryer

Hi… we have the regular (home) version of Starlink… set it up yesterday and all it does is say 'Offline - Searching'. I did the troubleshooting and sent one support ticket yesterday and another today, but I still haven't heard back from either. I’ve done two power cycles thus far (unplugged, wait, then plug back in)… What now?? I'm surprised that I haven't had any follow-up to either of my support tickets...