Issues with connecting to Microsoft 365 services

[Vanessa]

I'm having issues with connecting to Microsoft 365 services. Namely opening a 365 file (excel, word) in the app. (it will open in the browser, but this doesn't have the full functionality of the app)
The error messages are:

1. Cannot download the information you requested

I click OK

Then I get a message that

2. Microsoft Excel cannot access file 'https://aecgroupltd.sharepoint.com/sites/MidCoastCouncil/Shared Documents ........There are several possible reasons:

 - The file name or path does not exist

 - The file is being used by another program

 - The workbook you are trying to save has the same name as a currently open workbook.

 

But I'm able to open this file when using my old internet (skymesh).

 

 

 

 

[RicochetStarlink]

I’m sorry, but I have absolutely no idea how to help you here. Perhaps you should reach out to Microsoft Support for assistance.