westcliffeco Posted September 7, 2023 Share Posted September 7, 2023 I just received a gen 3 router. Installation was simple and easy. Unfortunately, the router will not connect to the dish. I tried plugging and unplugging cables several times and rebooting the router several times, but nothing but a flashing light. I know that everything else is okay, because I simple reconnected the dish cable to my original router and it works fine. So, my question is, how do I return the router for a replacement or refund. The support section of the app isn't really set up for a return of the router. Any help will be appreciated. Quote Link to comment https://starlinkforum.net/topic/1053-gen-3-router-not-connecting-to-starlink/ Share on other sites More sharing options...
RicochetStarlink Posted September 8, 2023 Share Posted September 8, 2023 Open a ticket or send an email... Quote Link to comment https://starlinkforum.net/topic/1053-gen-3-router-not-connecting-to-starlink/#findComment-2624 Share on other sites More sharing options...
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