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Gen 3 router not connecting to Starlink

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I just received a gen 3 router.  Installation was simple and easy.  Unfortunately, the router will not connect to the dish.  I tried plugging and unplugging cables several times and rebooting the router several times, but nothing but a flashing light.  I know that everything else is okay, because I simple reconnected the dish cable to my original router and it works fine.  So, my question is, how do I return the router for a replacement or refund.  The support section of the app isn't really set up for a return of the router.  Any help will be appreciated.

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