Outages

[Niall T]

Hi there. 
I recently installed my first Starlink for a customer. They were using a 4G connection previously and wanted to get something more reliable. On the ground testing I was getting around 200meg. After install I was still getting around 200meg . However when I cut over the LAN I was getting around 30meg. After a few days the customer called me to say that the internet was down. When I called onsite it was back online. But still I was getting 30meg. I could see a lot of 2 seconds outage and a few 5 second.  I have since had the antenna moved to an area where it should have a clearer line of sight. 
 

question is, should I see any outages even the 1 seconds outages or ideally should there be none at all?

 

thanks in advance

[RicochetStarlink]

If the antenna has an unobstructed view of the sky, outages should be negligible.

The 30Mbps speed could be a result of limitations on the LAN and/or WiFi networks that have nothing to do with Starlink.