Cannot activate starlink kit gen1 that I bought second hand

[Alex1881]

Hello, 

Many thanks for having me here on the forum, I am from France and the fiberoptic infrastructure here is a complete disaster. Therefore I thought starlink would be my lifesaver. 
Like a couple of other innocent people, not knowing the complications around used kits, I blindly purchased a second hand kit and I cannot activate it, as someone else's account is on that kit. 

I have read a lot about it and it seems to be a kind of dead end, as starlink support requires an account number, but without a working kit, one cannot create an account. 

In this forum, I have read about the email starlinkresolutions@spacex.com. I will attempt to ask for help there. However I would like to know whether anybody here has received elp in a similar case from starlink. It is importat for me to know, because I have entered into a litigation with the seller and in order to get support from the buyer protection of the marketplace where I purchased the kit, I need to know whether there's any chance to get this resolved through Starlink. 

Many thanks in advance for your precious help.
Alexander 

 

[RicochetStarlink]

Alexander,

Honestly, I can't say whether Starlink Support will be able to resolve this situation for you. I don't believe Starlink supports activation of Gen 1 Kits any more. However, I could be completely wrong.

Maybe someone else here has had a similar experience and can offer some advice. However, you may have thrown your money down a bottomless pit. 😞 

I hope you can get coverage from the marketplace where you bought the system.

[Jules]

Hi Ricochet,

I recently purchased a home and it came with equiptment. The previous owner disconnected his service 2 months ago. The previous owner did not leave the packaging or boxes. I'm not sure what to do now. I would like to sign up for service.

Thank you in advance for your help.

Julie

[RicochetStarlink]

@Jules

The best (and fastest) solution would be for the previous owner to login to Starlink and transfer the system to you. If that can't happen, you might be facing an uphill battle. 

However, even if there is no way to have the original owner transfer the Starlink Kit, you can reach out to StarlinkResolutions@spacex.com. Describe your situation, including your Service Address and Starlink Kit number (if you have it). 

Expect a response within 10-14 days. Starlink Support have been overwhelmed by the growth of the service in recent months and sometimes take a little time to get to your request.

HTH