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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Unable to add service to existing account

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Yesterday I bought a standard kit from Best Buy. In 2021 I'd ordered but canceled hardware so I already had an account but no service. Got home, set up the dish using the app, let it go through its process. Every time I tried setting up service with my existing email address I got a message saying the email address already existed. So I tried using the existing account option or whatever it is, and kept getting error messages. This was all done through the app. So I switched to using my desktop and when I tried adding service using my home address, which matches the address in my existing account, nothing happened. I'd hit search, and got nothing. Tried using multiple different random and legit addresses, got the same results-nothing. 

Went back to the app. Tried using both Apple Pay and pay through an alternate method, got a fraud notification from my credit union asking if I authorized the charge and I said yes, but the charge didn't go through. Tried using apple pay and alternate payment methods and I'd get messages saying there was a problem on their end or my card couldn't be processed. 

Tried submitting a support ticket on their website and I get nothing. Every time I hit submit, I'm told to wait because of a problem on their end. This has been going on since last night. How in the world is a person supposed to set up service with all these problems? I'm to the point that I'm about to take it back and just keep dealing with the crappy internet I've been using. Does anybody have any suggestions or experience dealing with these kinds of issues? 

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Are you logged into the mobile app with your Starlink account credentials?

On the web, have you browsed to https://support.starlink.com/ and logged in using your Starlink account credentials?

Once you get logged in, in the Mobile app, you can tap Advanced at the bottom right of the main page. This will bring up a couple of options including a button that says "SET UP ANOTHER STARLINK". Tap the button and follow the bouncing cursor... 😉


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I finally got it working. My fix was to use my iPad and start another account. Once it found my address, which it was not able to do under my old account, I used Apple Pay to complete the transaction. For some reason it accepts that when it doesn't accept debit/credit cards directly. My next question is..Having had all the issues I did with making the initial payment, when it's time for the next recurring payment will I have this same issue, or does their system continue to use my debit card via Apple Pay? If not, I'm worried they won't get the payment. 

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