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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

ROUTER NOT ON ACCOUNT MESSAGE


wchazstory
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Returned to our home with our Starlink after being gone since the beginning of December.

I have the Wired LAN adaptor and am using it to connect to a Raspberry Pi running Pi Core Player. To move the Rasp Pi from one house to another, I need to boot it wired to the router, then address it from another computer on the network by typing the IP address of the Pi into the Windows file manager command line. Then I can change the name of the WiFi network in the Pi. It's the only way to update the software for the different location. I can't seem to be able to do this as every time I try to access it's IP address I get a The Device does not respond message. 

In the Starlink App, when I open any of the device pages (it's where I get the IP address), there is a yellowish box that says ROUTER NOT ON ACCOUNT. Then it says to reboot. I've done that a few times. Even did a factory reset a couple of times where I needed to reenter the Network name and password.

Makes not difference. I don't know if the two things are related. The Pi worked fine when we were here in November.

Thanks,

Chuck

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The most concerning thing I see here, @wchazstory, is the message "ROUTER NOT ON ACCOUNT". 

  1. Open the Starlink mobile app on a mobile device.
  2. Login to your Starlink account in the Mobile app.
  3. If you still see the message, "ROUTER NOT ON ACCOUNT", contact Starlink Support. See the following post in these forums for detailed instructions.

The Raspberry Pi is likely NOT the issue here. However, if you have a small Ethernet switch (~$25 on Amazon.com or at your local Walmart), try connecting the Pi and your WIndows machine to the Ethernet switch using RJ-45 cables for each device. Then, see if you can access the Pi to make the needed changes.

Hope that helps...

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  • 2 months later...
Quote

hi

"To prevent service interruptions, please make sure your router is correctly registered to your account. Please get in touch with customer service if you need help. Updating your equipment guarantees smooth communication and continuous service. Maintain hassle-free connectivity!"😊

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