Set up help

[Nick128]

Setting up starlink mini my phone populated an old email I have no access to . Hence I’ve not put password or phone number in and can’t get  access to the acc to change anything. Any ideas how to get hold of Stsrlink as they are nigh on impossible to contact . Thinking of going on X to complain ….

[StarlinkLeader]

 

How-To: Recover your Starlink account if you no longer have access to the email

If you can’t get into your Starlink account because the original email is gone or unreachable, use the methods below in order. The key is that Starlink lets you recover by phone (SMS) as well as by email.

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1) Try account recovery by phone (SMS) first

1. Go to Starlink’s Forgot Password page.

2. Switch to “By Phone” and enter the mobile number on the account.

3. Follow the link sent by SMS to set a new password and log in.

4. Once in, go to Settings → Edit Profile and change your account email to your new address, then click the verification link sent to the new email. (Starlink)

Why this works: Starlink’s recovery flow accepts email, mobile, or an alternate email you previously added. Using the phone route bypasses a dead inbox. (Starlink)

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2) If you still can’t log in (no access to the phone either)

Use Starlink’s Locked Out help instructions to initiate recovery and reach support. The help article points you to the recovery page and provides a path to contact support if recovery by email/phone fails. (Starlink)

When you contact support, include as many of these as you can to prove ownership:

• Full name and service address on the account

• Account number / Starlink identifier (from old invoices or the router/app if still logged in on another device)

• Dish serial number (on device label or in the app, if accessible)

• Last 4 digits and expiry of the card on file (do not send full card numbers)

• Order number or deposit receipt email headers/screenshots

(Note: Starlink normally funnels support through the account portal, but the locked-out article provides their official route when you cannot log in.) (Starlink)

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3) After you regain access: update your contact info

As soon as you’re back in:

1. Settings → Edit Profile → change Email and Phone to ones you control.

2. Open the verification email and click Verify My Email so future resets go to the right inbox. (Starlink)

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Extra notes & gotchas

• If you typed your email wrong at signup, Starlink explicitly says to try phone recovery; once you’re in, fix the email in Settings. (Starlink)

• Don’t start a new order with a different email for the same hardware; it won’t transfer your subscription or billing history. Use the recovery steps above or process a formal transfer if ownership is changing. (Starlink)

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Quick links (for reference)

• Forgot Password (Email/Phone) flow. (Starlink)

• Locked Out of Account help article (includes what to do if recovery fails). (Starlink)

• Change Email Address (after you log in). (Starlink)

TL;DR: Use the phone-based password reset to get in, then immediately change and verify your account email in Settings. If neither email nor phone works, follow the Locked Out article’s path to reach support with proof of ownership. (Starlink)

Starlink Recovery Page