Jump to content

Recommended Posts

So I was on the waitlist for Antigua and happy to see they started providing service. Ordered a Starlink standard. Got it delivered by DHL. But before getting it delivered I got an email that my Starlink was activated and in the account I saw data usage. 
 

received the box. Which was closed and sealed. Unpacked it, started the app etc.

Then realize that there already is hardware associated to my account which is activated and operational. I could see another persons WiFi and users etc. 
 

Tried to add my “own” antenna which says it’s already associated with another account. 
 

so currently I am paying for someone else using the antenna associated with my account BY STARLINK.

i know exactly which kit number I have in my hands and which different kit is associated to my account. Made a ticket with all information and waiting over 24 hours with nothing happening. 
 

I have changed the wifi name into “you gave the wrong antenna” and changed the password so whoever by, Starlinks, mistake got the antenna associated to my account also will start pushing Starlink to change their error. 

I guess this is simply a waiting  game for Support?

  • 3 weeks later...

I'd recommend submitting a support ticket to Starlink within your app as this is most likely a logistics/distribution error, whereby the wrong label has been applied to the wrong box... 

Bit unfortunate, but i'm confident that Starlink support via support ticket will assist and help you out with getting a new unit.  ( and removing the other terminal from your app 😄

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...