Starlink associated another kit to my account

[Wim_antigua]

So I was on the waitlist for Antigua and happy to see they started providing service. Ordered a Starlink standard. Got it delivered by DHL. But before getting it delivered I got an email that my Starlink was activated and in the account I saw data usage. 
 

received the box. Which was closed and sealed. Unpacked it, started the app etc.

Then realize that there already is hardware associated to my account which is activated and operational. I could see another persons WiFi and users etc. 
 

Tried to add my “own” antenna which says it’s already associated with another account. 
 

so currently I am paying for someone else using the antenna associated with my account BY STARLINK.

i know exactly which kit number I have in my hands and which different kit is associated to my account. Made a ticket with all information and waiting over 24 hours with nothing happening. 
 

I have changed the wifi name into “you gave the wrong antenna” and changed the password so whoever by, Starlinks, mistake got the antenna associated to my account also will start pushing Starlink to change their error. 

I guess this is simply a waiting  game for Support?

[StarlinkLeader]

I'd recommend submitting a support ticket to Starlink within your app as this is most likely a logistics/distribution error, whereby the wrong label has been applied to the wrong box... 

Bit unfortunate, but i'm confident that Starlink support via support ticket will assist and help you out with getting a new unit.  ( and removing the other terminal from your app 😄 )