Spartan Posted June 6, 2022 Share Posted June 6, 2022 So last Thursday I received an email stating this: It appears that your Starlink is located far from your account's registered service address. You will be unable to receive service outside of your designated coverage area starting tomorrow, June 3, 2022. To maintain service, you can enable the Portability feature to use Starlink at both your current location and at your registered service address. You may also update your service address to your current location if there is capacity. Although my dish is at the registered address I thought I would add portability to stop from loosing the service, I also updated my service address using Google plus code to be more specific. I still lost my service and now have either an Unexpected location warning or a disconnected warning. I tried stowing and unstowing also tried factory reset and still nothing. I opened multiple support tickets and haven't heard anything back. Does anyone have any ideas what I'm doing wrong or could try? 1 Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted June 7, 2022 Share Posted June 7, 2022 Remove portability. Do another factory reset, leave it on for sometime. It may need to run a firmware update. Do you get mild GPS signal where you are? Its odd for the unit to do that, unless its been moved? Have you moved the terminal from its registered location? Quote Link to comment Share on other sites More sharing options...
rver Posted November 15, 2022 Share Posted November 15, 2022 I purchased a system for my rv. It gives me an unexpected location. Nothing I do seems to help. Says to use at my registered address. How to I change my information for rv use. Not have someone to actually talk to sucks. 1 Quote Link to comment Share on other sites More sharing options...
krowland Posted November 20, 2022 Share Posted November 20, 2022 Hi i have an unexpected location offline and have had no internet for four days. I’ve put in four separate tickets but heard nothing. I don’t have portability but haven’t moved the Starlink and I am only trying to use at the registered address. Can anyone help as I have nearly no reception and four people trying to work from home! Quote Link to comment Share on other sites More sharing options...
krowland Posted November 20, 2022 Share Posted November 20, 2022 1 minute ago, krowland said: Hi i have an unexpected location offline and have had no internet for four days. I’ve put in four separate tickets but heard nothing. I don’t have portability but haven’t moved the Starlink and I am only trying to use at the registered address. Can anyone help as I have nearly no reception and four people trying to work from home! Quote Link to comment Share on other sites More sharing options...
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