disconnected Suddenly Going Offline

[Jenna_B]

I've had my Starlink up for about a month now, and haven't had any problems with it before this. Yesterday when I got home for work, the light on my Gen 3 router was red and when I opened the app it said it was Disconnected. I unplugged the router, waited for a minute, and plugged it back in. Everything booted back up and the internet worked till sometime last night. When I got up this morning the light was red and the app said Disconnected again. So I repeated the unplug/replug, and now it is working just fine again. Is this something that I should contact customer support over?

[twagger]

I'd get a spare router.

I've been suspicious of Starlink internals being sensitive to heat or poor soldering. The reason I've said this is that I've had similar outages in my Gen2 Starlink with the router bypassed and an Ethernet adapter to use a TP-net router in my house. My Starlink dish is 450 ft from my house because otherwise I couldn't get an unobstructed view of the sky.

Yeah, it's a long story with the upshot being that those Ethernet adapters don't hold up very well for the reasons stated.

So I'm saying that I think that the Starlink equipment may be a weak point and it behooves to purchase spares in order to maintain continuous servive.

Aside this I'm going on three years happy to have Starlink. I'm in a hilly rural place where the best internet without Starlink is a crummy DSL (4-6 Mbps at best).

[Jenna_B]

@twagger I'll definitely look at getting a spare Gen 3 router. I'm working on a UniFi home wifi/mesh system for my house, and when I get everything settled and in place, I'll be putting my Starlink Router into bypass mode.