Jump to content
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

New StarLink No Connection


Recommended Posts

I received my new StarLink yesterday and set it up like it said. I never did get a connection to the internet. App states “Offline-Searching” most of the time. On intermittent occasions it will go “Online” for a few seconds, but it always still says No Connection! I have rebooted it. I have Factory reset it. What do I need to do?

Link to comment
Share on other sites

Ensure there is no obstructions.

 

Further instructions from Starlink - Had any errors popup or alerts?

I am having issues with initial set up and getting online for the first time

  1. If you are having issues setting the hardware up, please refer to our install guide: How do I set up Starlink?
  2. If you have followed this guide and are still having issues connecting, then connect to your Starlink WiFi > Open the Starlink App > See if there are any alerts on the home screen.
  3. If there are no alerts, please select the following troubleshooting guides based on owhat the App screen says:
  4. If you have a different question about your account or service, please go back and select a different topic or click the thumbs down icon below to open a support ticket.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...