Mlh39095 Posted June 22, 2022 Share Posted June 22, 2022 I received my new StarLink yesterday and set it up like it said. I never did get a connection to the internet. App states “Offline-Searching” most of the time. On intermittent occasions it will go “Online” for a few seconds, but it always still says No Connection! I have rebooted it. I have Factory reset it. What do I need to do? Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted June 27, 2022 Share Posted June 27, 2022 Ensure there is no obstructions. Further instructions from Starlink - Had any errors popup or alerts? I am having issues with initial set up and getting online for the first time If you are having issues setting the hardware up, please refer to our install guide: How do I set up Starlink? If you have followed this guide and are still having issues connecting, then connect to your Starlink WiFi > Open the Starlink App > See if there are any alerts on the home screen. If you are unable to connect to your Starlinlk WiFi, please follow this troubleshooting guide: Cannot connect to the Starlink Router If there are no alerts, please select the following troubleshooting guides based on owhat the App screen says: App Says Starlink is Offline - Disconnected App Says Starlink is Offline - Booting App Says Starlink is Offline - Searching If you have a different question about your account or service, please go back and select a different topic or click the thumbs down icon below to open a support ticket. Quote Link to comment Share on other sites More sharing options...
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