New StarLink No Connection

[Mlh39095]

I received my new StarLink yesterday and set it up like it said. I never did get a connection to the internet. App states “Offline-Searching” most of the time. On intermittent occasions it will go “Online” for a few seconds, but it always still says No Connection! I have rebooted it. I have Factory reset it. What do I need to do?

[StarlinkLeader]

Ensure there is no obstructions.

 

Further instructions from Starlink - Had any errors popup or alerts?

I am having issues with initial set up and getting online for the first time

1. If you are having issues setting the hardware up, please refer to our install guide: How do I set up Starlink?
2. If you have followed this guide and are still having issues connecting, then connect to your Starlink WiFi > Open the Starlink App > See if there are any alerts on the home screen.
   • If you are unable to connect to your Starlinlk WiFi, please follow this troubleshooting guide: Cannot connect to the Starlink Router
3. If there are no alerts, please select the following troubleshooting guides based on owhat the App screen says:
   • App Says Starlink is Offline - Disconnected
   • App Says Starlink is Offline - Booting
   • App Says Starlink is Offline - Searching
4. If you have a different question about your account or service, please go back and select a different topic or click the thumbs down icon below to open a support ticket.