rhoridge Posted July 20, 2022 Share Posted July 20, 2022 Hello, I had a professional installer set me up yesterday. The install company installs these daily and over the past several years, only three customers had issues. I have an opening in my trees, which they say is obstruction free. When I look at the area it points, I agree...no obstructions. They do this every day and I had them confirm that it would work here before I actually purchased it. They don't "troubleshoot" issues for the Starlink customers so they recommended I post here. I have it mounted on my fascia with the longer cord going into my attic and down into my office. My outages say: 11:15 no signal received 11s, 11:12 No signal received 24s, 11:05 (same but 31 s), 11:03 (same but 3s), 11:01 Network issue 3 s. Mt hope was to purchase this,, have it professionally installed and have no more problems. I am frustrated, should I send it back? Sell it? Kathleen Hill Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted July 22, 2022 Share Posted July 22, 2022 What length of cabling have you got going from router, poe etc to dishy? Custom cabling? or default cable included? Have you performed a factory reset? Quote Link to comment Share on other sites More sharing options...
rhoridge Posted July 22, 2022 Author Share Posted July 22, 2022 I purchased the 150 ft. cable. The dishy is mounted on the southwest corner of my house with no obstructions from the west or north or south. The obstruction appears to be some branches on the east from a tree about 30 feet away. I have the image of the obstruction. I literally don't have another place I can find without additional obstructions. If I move it farther west, I think I will have obstructions on the west. To get above the tree in the east, I would have to go up 20 more feet I think. I did the factory reset but it didn't help. I was under the impression the northern area had to be free from obstructions. I had no idea I needed a circumference of clearance in all directions. If I could tilt the dish, I might escape the trees but lose the satellite too. I'm not even sure that will work. Trimming the tree would be half of the tree. I am considering my options. Suggestions appreciated. Thanks! Quote Link to comment Share on other sites More sharing options...
DirecPC Posted July 24, 2022 Share Posted July 24, 2022 That looks considerably more obstructed than mine was. Running alot of tests before and after relocating the dish i concluded the obstructions did not impact speed so much as they caused outages In my case every few minutes. Most were not noticeable. But I suspect with as much as you have with less than a minute frequency it could be a problem. In my case it was either cut down several trees or put the dish on a tower or live with the short outages and figure every time I might have to contact support they would blame everything on obstructions. I opted for the tower. The tower is a 3 leg 40 foot TV antenna type. Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted July 25, 2022 Share Posted July 25, 2022 Id say obstructions have a big part to play. Check out https://starlink.sx for the angle of which sat's come over your dishy. Quote Link to comment Share on other sites More sharing options...
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