Chris.edwards Posted July 28, 2022 Share Posted July 28, 2022 Hi we paid in full and received our equipment. I have a picture of our bank statement showing the payment. we never received a confirmation email and cannot set up an account. For whatever reason our phone numbers and emails aren’t associated with an account. How can I get online? Did we waste nearly $900?? We ordered starlink after buying and acreage with terrible internet options and we work from home. This equipment is of no use to us if we cannot setup an account and use it. Quote Link to comment Share on other sites More sharing options...
Chris.edwards Posted July 28, 2022 Author Share Posted July 28, 2022 Also seeing hundreds of people in the same situation on different forums online… Quote Link to comment Share on other sites More sharing options...
StarlinkLeader Posted July 29, 2022 Share Posted July 29, 2022 Have you attempted to perform a password reset at auth.starlink.com? Starlink Account Recovery Link - https://auth.starlink.com/forgot-password Quote Link to comment Share on other sites More sharing options...
Chris.edwards Posted August 2, 2022 Author Share Posted August 2, 2022 Yes we have tried with both our emails and phone numbers but we don’t received anything. Our cousins submitted a service request on our behalf and starlink said our information is not associated with an account so they can’t help us.. but we bought the equipment direct and obviously there was some sort of glitch in the registering process.. Quote Link to comment Share on other sites More sharing options...
Deon Posted August 17, 2022 Share Posted August 17, 2022 On 8/3/2022 at 2:35 AM, Chris.edwards said: Yes we have tried with both our emails and phone numbers but we don’t received anything. Our cousins submitted a service request on our behalf and starlink said our information is not associated with an account so they can’t help us.. but we bought the equipment direct and obviously there was some sort of glitch in the registering process.. I have exactly the same problem. Have you had any luck? 1 Quote Link to comment Share on other sites More sharing options...
Martin Hocking Posted September 25, 2022 Share Posted September 25, 2022 Having same problem too! 😳 Have received Starlink kit but still no confirmation email to set up an account. Can’t contact anyone as they only return your call if you have an account set up, which I can’t do till I get the email. Going around in circles… aaargh!! Quote Link to comment Share on other sites More sharing options...
GaborGy Posted November 16, 2022 Share Posted November 16, 2022 On 7/28/2022 at 4:53 PM, Chris.edwards said: Hi we paid in full and received our equipment. I have a picture of our bank statement showing the payment. we never received a confirmation email and cannot set up an account. For whatever reason our phone numbers and emails aren’t associated with an account. How can I get online? Did we waste nearly $900?? We ordered starlink after buying and acreage with terrible internet options and we work from home. This equipment is of no use to us if we cannot setup an account and use it. HI, Do you have a resolution? We have received the Starlink Kit Today (16/11/2022), while we have not got any confirmation email since our order and our bank payment (10/11/2022). I wrote an email to starlinkresolutions@spacex.com, 6 days ago, but no answer until today. I wrote to privacy@spacex.com today to give a try to an other email I could sort out from spacex.com- Quote Link to comment Share on other sites More sharing options...
Cris Posted March 7, 2023 Share Posted March 7, 2023 I have the same problem. 😞 anyone resolved this issue? 1 Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 9, 2023 Share Posted March 9, 2023 @Cris, Could you please provide more details on exactly what has happened in your case? Have you emailed starlinkresolutions@spacex.com? Have you tried to open a support ticket through the mobile app or at https://support.starlink.com? Quote Link to comment Share on other sites More sharing options...
Johnathan Hemlock Posted March 11, 2023 Share Posted March 11, 2023 I had the same problem. After contacting the resolution email address. I received an email with a link to set my password after a few days. It worked and I now have full access, just like a normal website.. I am unable to paste the email with the link, or the resolution address for some unknown reason. The link no longer works anyway, it now goes to a standard log in screen. I think what I did is the only way to contact Starlink when you can’t get on the website. The first thing I did when I got on the website was to cancel my Starlink order, lucky I was still waiting in the queue and I didn’t get any equipment. There are other, less frustrating options for me. Good luck to you all. Quote Link to comment Share on other sites More sharing options...
Johnathan Hemlock Posted March 11, 2023 Share Posted March 11, 2023 I just want to say that in my previous post, the link from Starlink was to set a brand new password, not to reset the old one, this was something I hadn’t seen before. This might indicate that my credentials were never set in the first place, somehow. I think the problem is the website. This issue seems to be the #1 problem that I read about here and on other forums. There was no problem in billing me however. Quote Link to comment Share on other sites More sharing options...
gallegobruno Posted March 27, 2023 Share Posted March 27, 2023 On 8/16/2022 at 8:59 PM, Deon said: I have exactly the same problem. Have you had any luck? I have the same problem to. what to do know ? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 28, 2023 Share Posted March 28, 2023 If you have not already done so, please try resetting your password using the Forgot Password? link on the login page at https://support.starlink.com. If you are unable to reset your password or cannot login to the support web site after resetting your password, continue to the next option. In these forums, the email address starlinkresolutions@spacex.com has been recommended many times as the place to turn for these kinds of issues. Send an email with as much detail as possible and then be patient. Starlink Support personnel are currently overwhelmed with the increasing popularity of the service. It may take them a week or more to respond, but when they do get to you, they are generally very, very helpful. Hope that helps. Quote Link to comment Share on other sites More sharing options...
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