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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Starlink fail, water inside cable and power supply, warranty does not cover?


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I have contracted the Starlink service (round disk) since November 2021. Last week there was a moderate rain (here in Chile it does not rain very hard) that somehow caused water to enter INSIDE the antenna cable reaching the source of power and causing the service to stop working. All kit installation instructions were followed to the letter, and all recommendations mentioned in the manual were taken into consideration.
I have checked the disk and the cable and everything looks in good condition and without any damage caused by us.

I have been contacting customer service for several days and they tell me that "At this time, the warranty will not cover weather-related damage" giving me the only solution to buy a new kit again paying all the cost myself.

It does not seem acceptable to me that this is the solution that they are giving me, since Starlink is a service that is said to be resistant to different weather conditions, especially rainwater.

I would really appreciate if someone could help me with this situation.

 

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At all times I used the included cable. In fact, in the circular model you cannot disconnect the cable that goes to the dish.

At first glance, I don't see where water could have entered the cable, everything looks in good condition. I imagine that it somehow got through the dish, because the cable has no damage.

Thank you for the quick response, stay tuned to reply.

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  • 7 months later...

I'm having the exact same problem, only with the rectangular model! It rained here for two days, and Starlink went out. Said it was disconnected at the dish. I went to check the connection, and there was a tiny bit of water on the plug. I brought the whole thing in, dish and all, and dried it with a hair dryer. I let it sit for a while, then plugged it back in. Still said disconnected at the dish. I was using the 150' cable at that time, so I tried my old 75' cable. It worked that time, so I put Starlink back outside, this time on the roof of my camper instead of the yard.

After two days, the same thing happened - it showed disconnected at the dish. I unplugged the cable and found tiny water droplets on the plug. That cable had been perfectly dry, stored inside, and there hadn't been any rain after I started using the 75'. The moisture HAD to have come from inside the dish.

Like the OP, I have followed all the directions and cared for my Starlink system according to the recommendations. There's no damage I can see. It was working perfectly before the rain.

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@SKJ, sorry to hear about your water troubles. 

I got my Starlink kit in March 2021. I have used Starlink without any physical issues since that time. Until a week ago, I lived in the desert in New Mexico where the rain comes rarely, though when it does, it is fierce. Never an issue with moisture there.

Last week, I moved to the more humid climes of Western Tennessee. The transfer of service was seamless and Starlink was up and running 15-20 minutes after unboxing. I'll have to keep an eye on the moisture situation with Dishy here. We have much more rain and humidity (and morning dew) are frequent.

I wish I could offer you a solution. Have you reached out to Starlink Suppotrt?

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