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Whilst I'd love to help 100% its very difficult in regards of billing.

 

There could be a number of reasons why your transaction is declining or failing:

 

  • Bank/Payment processor is having issues and/or has blocked certain transactions
  • Your region/area may not be supported, and/or blacklisted due to chargebacks.
  • Browser/session issues
  • Billing Backend - May have issues in terms of your billing dates, deposits & shipping etc. If its prorata and a deposit amount has changed which needs balancing this may cause issues with producing your monthly billing cycle - ( Just an assumption, not insider information )
  • Have you tried using a different debit card?
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There are no Starlink or SpaceX personnel in this forum, @0BZEN. This Forum is not associated with Starlink and/or SpaceX. We are a community of Strarlink customers who come together here to support one another.

For assistance with your issues, please email starlinkresolutions@spacex.com.

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Thank you. 

It was an issue with the Fraud department of my banque anyway. They flagged the transaction as 'suspicious'. The lack of support makes it difficult to diagnose where the issue originates from. Was looking if there were other ways to contact support, which you provided, but it's all good now. On its way!

  • Thanks 1
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