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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Cannot confirm order


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for three days I’ve been trying to confirm my order, and also then contact customer support. I get the following message every time. I only have a couple of days left until my order will be canceled. Appreciate any help, Eric Norby

“Something went wrong on our end. Please wait and try again.”

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Whilst I'd love to help 100% its very difficult in regards of billing.

 

There could be a number of reasons why your transaction is declining or failing:

 

  • Bank/Payment processor is having issues and/or has blocked certain transactions
  • Your region/area may not be supported, and/or blacklisted due to chargebacks.
  • Browser/session issues
  • Billing Backend - May have issues in terms of your billing dates, deposits & shipping etc. If its prorata and a deposit amount has changed which needs balancing this may cause issues with producing your monthly billing cycle - ( Just an assumption, not insider information )
  • Have you tried using a different debit card?
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  • 1 month later...

I'm having same issue. There's no button or way to confirm order. My credit card was charged the deposit back in August and the card works fine still. Please advise. I have 6 hours left until my order is cancelled. I'd like to confirm.

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  • 4 weeks later...
  • 2 months later...

Thank you. 

It was an issue with the Fraud department of my banque anyway. They flagged the transaction as 'suspicious'. The lack of support makes it difficult to diagnose where the issue originates from. Was looking if there were other ways to contact support, which you provided, but it's all good now. On its way!

  • Thanks 1
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