Wifi connecting but no internet

[Whitesox711]

I set up my kit on the 3rd of September, it worked fantastic for 2 days and then it stopped working. I can find my wifi, connect to it but no internet access. I've reset the router. Created a whole new log in and still nothing. I've messaged starlink and waiting for a response if anyone has encountered this would be greatly appreciated for any feedback.  Connections are good router is powered on with the luminated light just not sure what else could be the issue 

[StarlinkLeader]

Have you left it running completely for several days?

Also try a second factory reset.

[Whitesox711]

On 9/19/2022 at 1:34 AM, StarlinkLeader said:

Have you left it running completely for several days?

Also try a second factory reset.

Yes I have I've reset it a few times and let it sit for about a week still can't find internet 

[StarlinkLeader]

No obstructions? Does dishy straighten up and look for a sat?

Any lightning storms during the two days that it was running?

[RicochetStarlink]

@Whitesox711,

Another thing to try here is to reboot the dish antenna -- this is different than rebooting the router -- using the mobile app. A factory reset on the router should do this, but there are times I've had to reboot the antenna separately.

Also, is there any place where the cable between the router and the dish might be crimped (i.e., in a window or doorway) or bent at a sharp angle? My first cable was router through a busy doorway for a couple of weeks and had to be replaced because, apparently, the opening and closing of the door cause an intermittent connection. 😛 

[John Stecz]

I have a similar problem to this.

I get in a situation where the app says that it's connected, the statistics show ok latency, but usage will only show .01 mbps.  I can't get a connection.  This usually manifests itself in the morning after the dish has rebooted for an update or other reason.  In order to resolve it this morning, I had to reboot the dish 5 times.  After reboot it will likely show connected, but .01 mbps, sometimes it will say that it can't connect to the dish, and if I'm lucky it will work normally.

In the past when this has happened, I have left it showing .01 mbps for several hours and it never improves until I reboot and it connects propertly.

I've been in contact with Starlink and I've received a new router, cable and ethernet adapter.

Any other ideas?

[Whitesox711]

On 9/22/2022 at 7:16 PM, StarlinkLeader said:

No obstructions? Does dishy straighten up and look for a sat?

Any lightning storms during the two days that it was running?

On the roof it looks like it's dialed in to a satellite but it never moves and no lighting storms. I went up on the roof to check for obstructions amd still says clear of obstructions. They sent me a new dish going to install tomorrow ill see how it goes!

[Whitesox711]

On 9/24/2022 at 9:08 AM, RIcochet said:

@Whitesox711,

Another thing to try here is to reboot the dish antenna -- this is different than rebooting the router -- using the mobile app. A factory reset on the router should do this, but there are times I've had to reboot the antenna separately.

Also, is there any place where the cable between the router and the dish might be crimped (i.e., in a window or doorway) or bent at a sharp angle? My first cable was router through a busy doorway for a couple of weeks and had to be replaced because, apparently, the opening and closing of the door cause an intermittent connection. 😛 

Thanks for the feedback I've only factory reset nit quite sure how to only reboot the antenna. As far as the cable I ran it through the roof through the wall into the basement and back up to my router so don't think anything could be wrong with the cable. They sent me a new dish going to give it a try tomorrow 

[Whitesox711]

On 9/28/2022 at 6:51 AM, John Stecz said:

I have a similar problem to this.

I get in a situation where the app says that it's connected, the statistics show ok latency, but usage will only show .01 mbps.  I can't get a connection.  This usually manifests itself in the morning after the dish has rebooted for an update or other reason.  In order to resolve it this morning, I had to reboot the dish 5 times.  After reboot it will likely show connected, but .01 mbps, sometimes it will say that it can't connect to the dish, and if I'm lucky it will work normally.

In the past when this has happened, I have left it showing .01 mbps for several hours and it never improves until I reboot and it connects propertly.

I've been in contact with Starlink and I've received a new router, cable and ethernet adapter.

Any other ideas?

Thanks! Have you seen improvement since the new dish and router?

[james 83]

hey yall, so i tried all the things mentioned in this thread but no luck what so ever, anyone have any othere ideas. *currently using my hotspot.*

[John Off Grid]

Same issues, WiFi but no Internet. First the Ethernet adapter went down, switched to a wifi connection from computer to router. Then went totally down. Re booted, no cable damage, Started a troubleshooting ticket. They said sending a replacement router and cable. How do I reboot the antenna, mine is a newer square antenna.  Currently using a cell as a hot spot.

[RicochetStarlink]

In the Starlink app, go to Setting / Advanced then scroll down to the white [DEBUG DATA] button. Just below it you will see to black buttons, [REBOOT WIFI] and [REBOOT STARLINK]. Tapping the [REBOOT STARLINK] button should reboot the antenna...

[John Off Grid]

Thank you, I tried that just now. There were no black buttons under the white  (Debug Data), i never saw Reboot WiFi or the Reboot Starlink. any place there. Never located the 2 black buttons. 

[RicochetStarlink]

You'll need to open a support ticket through the Starlink app on your mobile device or at https://support.starlink.com/

[StarlinkLeader]

UPDATE: ( 2026 ) 

Starlink: “Wi-Fi connected but no internet” Howto Fix.

This usually means your device is connected to the Starlink Wi-Fi, but the Starlink system is not currently providing internet (or your Wi-Fi link is the bottleneck). Do these steps in order:

---

1) Confirm if it’s a Starlink outage or account issue

• Log into your Starlink account on the website and check for any alerts/notifications.

• If you recently changed plan/payment details, confirm the subscription is active.

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2) Run the Starlink Advanced Speed Test (fastest way to diagnose)

In the Starlink app: Speed Test → Advanced. (Starlink)
Check both results:

• Device → Router (your Wi-Fi quality)

• Device → Internet (actual internet speed) (Starlink)

How to read it:

• Device → Router is fast, but Device → Internet is near 0 / fails
  → Starlink link issue (dish/network/service).

• Device → Router is slow
  → Wi-Fi issue (distance, interference, band, router placement).

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3) Quick power cycle (most common fix)

1. Unplug Starlink power.

2. Wait 60 seconds.

3. Plug back in and wait 5–10 minutes for it to fully reconnect. (Starlink)

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4) Check physical connections

• Make sure the dish/router cable is fully seated (both ends).

• Inspect for cuts, kinks, or water damage (especially if it started suddenly). (Starlink)

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5) Check dish status from a computer (no app needed)

While connected to the Starlink network, open:

• http://dishy.starlink.com (or try http://192.168.100.1) (Starlink Customer Guide)

Look for any warnings like Disconnected, Obstructed, or errors.

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6) If it’s clearly Wi-Fi (connected but internet works on other devices)

• “Forget” the Starlink Wi-Fi network on your device, then reconnect.

• Move close to the router and retry on 5 GHz if available. (Starlink)

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7) Last resort: Factory reset the Starlink router

If nothing above works:

• Factory reset the router, then set it up again. (Starlink provides official reset instructions.) (Starlink)

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😎 If you use Bypass Mode / third-party router

If you can’t reach 192.168.100.1 for stats, your router may need a static route to it (common in bypass mode). (Reddit)

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What to post back (so others can help fast)

• Advanced speed test results (Device→Router and Device→Internet)

• Any dish status warnings (from app or dishy.starlink.com)

• Whether you’re using Starlink router normally or bypass/3rd-party router