Cris Posted March 7, 2023 Share Posted March 7, 2023 did anyone receive a reply from this email starlinkresolutions@spacex.com Quote Link to comment Share on other sites More sharing options...
Ffei Posted May 6, 2023 Share Posted May 6, 2023 I met the same problem, how can I solve it Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted May 6, 2023 Share Posted May 6, 2023 @Cris and @Ffei, In the past, members of this forum have reported receiving replies -- and resolutions -- from Starlink Support after send a message to starlinkresolutions@spacex.com. However, it seems that the time that it take Starlink Support to respond to a support request -- whether a ticket or an email -- can be wildly unpredictable. However, it does seem that most responses come AFTER at least one week. Quote Link to comment Share on other sites More sharing options...
Ffei Posted May 8, 2023 Share Posted May 8, 2023 On 2023/5/6 at PM7点43分, RicochetStarlink said: @克里斯 和@飞飞, 过去，该论坛的成员报告说，在向 starlinkresolutions@spacex.com 发送消息后，收到了 Starlink 支持部门的回复和解决方案。然而，Starlink Support 响应支持请求（无论是工单还是电子邮件）所需的时间似乎非常难以预测。然而，大多数回复似乎至少在一周后才会出现。 I paid $200 for a month of service, what if I don't receive my service before it expires? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted May 8, 2023 Share Posted May 8, 2023 Request a credit for that month of service from Starlink Support. Quote Link to comment Share on other sites More sharing options...
EB3 Posted July 2, 2023 Share Posted July 2, 2023 I ordered Starlink a couple weeks ago and didn’t receive a confirmation email… I have looked through all of the email boxes and didn’t find anything. I tried the reset of password for both email and text and didn’t get anything. Nothing has come in the mail… but it has been charged to my credit card. Is there some way to speak to someone since I can’t log into my account to start a ticket?? thank you! Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted July 5, 2023 Share Posted July 5, 2023 See my reply to your other post. thanks! Quote Link to comment Share on other sites More sharing options...
Churchill Posted August 1, 2023 Share Posted August 1, 2023 I have the same problem too, no confirmation email received after purchase, so i don't know what's the status of the order, i don't have an account to login the system. It looks like a stone throw in a deep pond, pay without effort at all. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 2, 2023 Share Posted August 2, 2023 @Churchill, Please reach out to Starlink Support to get assistance with your situation. Quote Link to comment Share on other sites More sharing options...
Churchill Posted August 4, 2023 Share Posted August 4, 2023 BE POLITE. If you are mad/pissed/upset/whatever about anything, then count to 10 or wait a day... or a week... until you cool off before you communicate with Starlink Support. Expressing anger, rage, threats, etc., will not get you a sooner response from Starlink Support. In fact, it may do exactly the opposite. Are you sure you are not threatening your customers? "In fact, it may do exactly the opposite" Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 5, 2023 Share Posted August 5, 2023 @Churchill, Please see my response to your other, identical post. Starlink Forums is not affiliated with Starlink or SpaceX. We are not employees. We, too, are customers. Thanks! Quote Link to comment Share on other sites More sharing options...
Churchill Posted August 11, 2023 Share Posted August 11, 2023 Ok sorry, i thought here is the official support forum Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 11, 2023 Share Posted August 11, 2023 20 hours ago, Churchill said: Ok sorry, i thought here is the official support forum Sadly, there is no "official" support forum. There are many resources out on the Internet, but, to my knowledge, none of them is "official". If you need to actually contact Starlink Support, you have two options. See the forum post below for details. If you are looking for an additional place to seek assistance, @StarlinkLeader who created this forum has also created a Starlink Suport Facebook Group. Good luck! Quote Link to comment Share on other sites More sharing options...
Vicki Matthews Posted August 27, 2023 Share Posted August 27, 2023 I made an order to 17 Gutierrez Canyon rd Tijeras NM, 87059. No confirmation email, yet you all took my money. I also have no way of making an account to start a ticket. Please help!! Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 27, 2023 Share Posted August 27, 2023 @Vicki Matthews https://starlinkforum.net/ is not directly affiliated with Starlink. We are all customers here. Please contact Starlink Support for assistance. Quote Link to comment Share on other sites More sharing options...
Jay adrian pancho Posted April 22 Share Posted April 22 I just ordered now , and no confirmation into my email . please help Team, thank you so much . Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted April 25 Share Posted April 25 Try using the Reset Password link on the Starlink Support website. If that doesn't work, open a ticket. Quote Link to comment Share on other sites More sharing options...
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