modem stopped working

[Pete]

Need some help i installed my system 2 days ago and all of a sudden modem stopped working no lights on  HELP please

[RicochetStarlink]

@Pete,

Have you tried a Factory Reset? From the Starlink Support pages:

Quote

How do I factory reset my router?

If you encounter any issues during the setup or use of your router, you can factory reset it. The router will take a few minutes to reboot, and will require you to reconnect and set a new Network ID and Password. Network name will appear as "STINKY" or "STARLINK" in device WiFi settings.

Standard (Circular): Gently push the button on the bottom of the router until the light turns blue and release.

Standard (Rectangular) & High Performance: Power cycle Starlink (unplug the router from power and then plug back in) 3 times in a row. The router will take a few minutes to reboot, and will interrupt your service until you set up again. You can expect the light on the bottom of the router to be illuminated when complete. There are no lights on the front of the router.

Starlink Mesh router:

1. Power cycle the mesh (unplug from power and then plug back in) 3 times in a row.
2. When repairing the node, make sure you connect to your primary Starlink router's network. Do not connect to your mesh node's new "STINKY" or "STARLINK" network that appears after plugging it in.
3. Open the Starlink App. After 1-2 minutes, the Starlink App will prompt you with a "PAIR MESH NODE" notification.

Note: A WiFi network name is also called an SSID. A Wifi password can be referred to as a network security key, WPA key or WAP/SPA2 passphrase.

Thanks,

@RIcochet