Available Service and speed

[Corn Dawg]

Hi Starlink Team - I’ve been trying to find a way to call and communicate with your customer service.  I bought land and was told I could get fiber optics but that is not going to happen. What are my options with Starlink, what speeds, can I stream TV, and movies?  Will it be good quality?  It states expanding in 2023 for my address but a friend of mine lives 3 miles from me and has Starlink. How come it doesn’t show available for me?  My address is new maybe it cannot find my address 495 Jenkins Lane was established 8-years ago. Is it available across the street. Give me some good news plz. 
 

501 Jenkins Lane Guys TN 38339

[RicochetStarlink]

On 10/18/2022 at 7:49 PM, Corn Dawg said:

Hi Starlink Team - I’ve been trying to find a way to call and communicate with your customer service.  I bought land and was told I could get fiber optics but that is not going to happen. What are my options with Starlink, what speeds, can I stream TV, and movies?  Will it be good quality?  It states expanding in 2023 for my address but a friend of mine lives 3 miles from me and has Starlink. How come it doesn’t show available for me?  My address is new maybe it cannot find my address 495 Jenkins Lane was established 8-years ago. Is it available across the street. Give me some good news plz. 
 

501 Jenkins Lane Guys TN 38339

@Corn Dawg

You are asking all the right questions. Sadly, there is no way to call Starlink sales or customer support -- before or after installing. Everything is handled through their web site and the Starlink app on an iOS or Android device. Until you place an order, there is really no way to contact Starlink.

So, everything starts with checking availability at https://starlink.com/. It seems like you might have done this already and they say they'll be there in 2023. To "get in line", you'll have to put down a deposit of about $100. Then, when Starlink becomes available, you'll get an email notifying you and giving you a short period to place your order. 

As to your friend who is three miles away having Starlink... well, that's a good sign. However, the availability boundaries are hard and narrow. So, the service might be available on one side of a street and not the other. Three miles is a pretty good distance and, apparently, enough to put you out of the Starlink service area.

On the other hand, having a new address may also figure into the availability "equation".

Given that Starlink say that service is not available at your address, you might still have some options. Maybe @StarlinkLeadercould provide some advice here?

WIth respect to the available speeds, Starlink advertises up to 150-200Mbps. The actual speed varies depending on your location, the number of subscribers in your area, and many other factors too numerous to list. Those of us who have Starlink are generally able to stream TV and movies at up to 4K resolution.