Michael Carasia Posted October 24, 2022 Share Posted October 24, 2022 Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/ Share on other sites More sharing options...
RicochetStarlink Posted October 28, 2022 Share Posted October 28, 2022 Have you followed the instructions under the question "How do I reset or edit my Account password or email address?" in the Support Topic CHANGE ACCOUNT INFORMATION? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1310 Share on other sites More sharing options...
Michael Carasia Posted October 28, 2022 Author Share Posted October 28, 2022 Yes followed all of the instructions cannot do it with alternate email because I don’t have the account number because it’s a new set up Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1317 Share on other sites More sharing options...
Jill Posted January 4, 2023 Share Posted January 4, 2023 Hi Michael, I seemed to have done the exact same thing with our Starlink account. It also says invalid credentials after updating our email address. Did you ever end up finding out how to fix the problem? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1563 Share on other sites More sharing options...
RicochetStarlink Posted January 16, 2023 Share Posted January 16, 2023 The email address, StarlinkResolutsion@spacex.com, has been shared as a contact email address in other threads here. It may be worth reaching out to them with the details of your situation to see if you can get resolution. Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1589 Share on other sites More sharing options...
Johnathan Hemlock Posted March 11, 2023 Share Posted March 11, 2023 I feel sorry for you Ricochet. You are doing a great job with all these people who can’t get on the website. The absolute, only way to contact starlink when you have no website access, is the resolution email.: starlinkresolutions@spacex.com. It is your only option for contact-no other way exists in the universe. I do have one tip when contacting them; be respectful, calm, and don’t be angry or accusative in your letter. The reps are overworked and you are easy to ignore if you’re angry or mean. 1 Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1782 Share on other sites More sharing options...
Bubbs Posted April 26, 2023 Share Posted April 26, 2023 On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? How did you make out with this? I did the exact same thing and cannot access my account. Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1919 Share on other sites More sharing options...
Bubbs Posted April 26, 2023 Share Posted April 26, 2023 On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? How did you make out with this? I did the exact same thing and cannot access my account. Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1920 Share on other sites More sharing options...
TimT Posted May 9, 2023 Share Posted May 9, 2023 Did you ever resolve this? I can't log in and u can't reset password either, I want to set up my mesh but can't pair or log in Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1966 Share on other sites More sharing options...
RicochetStarlink Posted May 10, 2023 Share Posted May 10, 2023 @Bubbs and @TimT, As I replied further up in this thread, there is an email address for requesting assistance in these sorts of situations. On 1/16/2023 at 1:54 PM, RicochetStarlink said: The email address, StarlinkResolutsion@spacex.com, has been shared as a contact email address in other threads here. It may be worth reaching out to them with the details of your situation to see if you can get resolution. Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1982 Share on other sites More sharing options...
Russell Cook Posted May 10, 2023 Share Posted May 10, 2023 I can not sign into my Starlink account and have been unable to reset password by any of the methods provided. I have just got my equipment but have had no commications ith the company. Any ideas? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1987 Share on other sites More sharing options...
RicochetStarlink Posted May 13, 2023 Share Posted May 13, 2023 On 5/10/2023 at 11:17 AM, Russell Cook said: I can not sign into my Starlink account and have been unable to reset password by any of the methods provided. I have just got my equipment but have had no commications ith the company. Any ideas? @Russell Cook, See Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-1999 Share on other sites More sharing options...
dhold01 Posted May 18, 2023 Share Posted May 18, 2023 I'm having the same problem. I'm unable to access my account and password reset doesn't work. I took everything down, deleted and downloaded the newest Starlink app. I send a reset request and get no response to my email and/ or my phone number. I can get internet but no account access? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-2029 Share on other sites More sharing options...
RicochetStarlink Posted May 19, 2023 Share Posted May 19, 2023 12 hours ago, dhold01 said: I'm having the same problem. I'm unable to access my account and password reset doesn't work. I took everything down, deleted and downloaded the newest Starlink app. I send a reset request and get no response to my email and/ or my phone number. I can get internet but no account access? Contact Starlink Support using one of the methods documented in the thread I shared above. If you can’t logon use the email address referenced there. Thanks! Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-2032 Share on other sites More sharing options...
Tray Posted October 12, 2023 Share Posted October 12, 2023 I have no internet and cannot access my account. Says login credentials invalid and I can’t reset password as it says login user disabled. My payment is due Oct 19 and I need to update info for my card but more importantly I need access to internet for myself and kids at home for work and school. Any help would be greatly appreciated thanks Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-2843 Share on other sites More sharing options...
Tray Posted October 12, 2023 Share Posted October 12, 2023 I also cannot create support ticket cause I’m locked out of account . Thanks again Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-2844 Share on other sites More sharing options...
RicochetStarlink Posted October 15, 2023 Share Posted October 15, 2023 @Tray Did you read the thread I shared above? It tells you how to contact Starlink Support via email when a ticket is not an option. Here it is again? Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-2869 Share on other sites More sharing options...
josegeol Posted November 10, 2023 Share Posted November 10, 2023 On 12/10/2023 at 15:13, Tray said: No tengo internet y no puedo acceder a mi cuenta. Dice que las credenciales de inicio de sesión no son válidas y no puedo restablecer la contraseña porque dice usuario de inicio de sesión deshabilitado. Mi pago vence el 19 de octubre y necesito actualizar la información de mi tarjeta, pero lo más importante es que necesito acceso a Internet para mí y mis hijos en casa para el trabajo y la escuela. Cualquier ayuda sería muy apreciada. gracias Hello dear in this case what is recommended, I have the same similar case with the difference that even my antenna is on the way with the delivery, and I no longer have access to the account. Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-3032 Share on other sites More sharing options...
RicochetStarlink Posted November 11, 2023 Share Posted November 11, 2023 Contact Starlink Support at StarlinkResolutions@spacex.com Quote Link to comment https://starlinkforum.net/topic/562-cannot-log-in-to-starlink-account-or-reset-password-though-email-or-phone-number/#findComment-3038 Share on other sites More sharing options...
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