Michael Carasia Posted October 24, 2022 Share Posted October 24, 2022 Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted October 28, 2022 Share Posted October 28, 2022 Have you followed the instructions under the question "How do I reset or edit my Account password or email address?" in the Support Topic CHANGE ACCOUNT INFORMATION? Quote Link to comment Share on other sites More sharing options...
Michael Carasia Posted October 28, 2022 Author Share Posted October 28, 2022 Yes followed all of the instructions cannot do it with alternate email because I don’t have the account number because it’s a new set up Quote Link to comment Share on other sites More sharing options...
Jill Posted January 4 Share Posted January 4 Hi Michael, I seemed to have done the exact same thing with our Starlink account. It also says invalid credentials after updating our email address. Did you ever end up finding out how to fix the problem? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted January 16 Share Posted January 16 The email address, StarlinkResolutsion@spacex.com, has been shared as a contact email address in other threads here. It may be worth reaching out to them with the details of your situation to see if you can get resolution. Quote Link to comment Share on other sites More sharing options...
Johnathan Hemlock Posted March 11 Share Posted March 11 I feel sorry for you Ricochet. You are doing a great job with all these people who can’t get on the website. The absolute, only way to contact starlink when you have no website access, is the resolution email.: starlinkresolutions@spacex.com. It is your only option for contact-no other way exists in the universe. I do have one tip when contacting them; be respectful, calm, and don’t be angry or accusative in your letter. The reps are overworked and you are easy to ignore if you’re angry or mean. 1 Quote Link to comment Share on other sites More sharing options...
Bubbs Posted April 26 Share Posted April 26 On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? How did you make out with this? I did the exact same thing and cannot access my account. Quote Link to comment Share on other sites More sharing options...
Bubbs Posted April 26 Share Posted April 26 On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? On 10/24/2022 at 2:01 PM, Michael Carasia said: Originally put the wrong email address in use my phone number to reset password reset my password got into the account and corrected my email address. No it won’t let me login says invalid credentials tried to go back to reset by email or phone number and don’t get any information back. My credit card is pending and waiting to find out shipping confirmation but cannot get into my account to find out what is going on. Need help? How did you make out with this? I did the exact same thing and cannot access my account. Quote Link to comment Share on other sites More sharing options...
TimT Posted May 9 Share Posted May 9 Did you ever resolve this? I can't log in and u can't reset password either, I want to set up my mesh but can't pair or log in Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted May 10 Share Posted May 10 @Bubbs and @TimT, As I replied further up in this thread, there is an email address for requesting assistance in these sorts of situations. On 1/16/2023 at 1:54 PM, RicochetStarlink said: The email address, StarlinkResolutsion@spacex.com, has been shared as a contact email address in other threads here. It may be worth reaching out to them with the details of your situation to see if you can get resolution. Quote Link to comment Share on other sites More sharing options...
Russell Cook Posted May 10 Share Posted May 10 I can not sign into my Starlink account and have been unable to reset password by any of the methods provided. I have just got my equipment but have had no commications ith the company. Any ideas? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted May 13 Share Posted May 13 On 5/10/2023 at 11:17 AM, Russell Cook said: I can not sign into my Starlink account and have been unable to reset password by any of the methods provided. I have just got my equipment but have had no commications ith the company. Any ideas? @Russell Cook, See Quote Link to comment Share on other sites More sharing options...
dhold01 Posted May 18 Share Posted May 18 I'm having the same problem. I'm unable to access my account and password reset doesn't work. I took everything down, deleted and downloaded the newest Starlink app. I send a reset request and get no response to my email and/ or my phone number. I can get internet but no account access? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted May 19 Share Posted May 19 12 hours ago, dhold01 said: I'm having the same problem. I'm unable to access my account and password reset doesn't work. I took everything down, deleted and downloaded the newest Starlink app. I send a reset request and get no response to my email and/ or my phone number. I can get internet but no account access? Contact Starlink Support using one of the methods documented in the thread I shared above. If you can’t logon use the email address referenced there. Thanks! Quote Link to comment Share on other sites More sharing options...
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