Need access to account

[Linette Derminer]

I need someone from Starlink to reach out to me. This process is so frustrating to try to get a hold of someone. We created an RV account at our office in Ohio because there is no other service providers there. The person who set up the account just passed away in a plane crash. We have closed his credit card that is scheduled for monthly payments on the service. I need to have access to the account and change the payment card number to mine. I have the account number. I tried to use the link that says locked out and send it to my email address but it did not work I do not have access to his personal email but I do have access to his work email. Can someone please reach out to me via email as soon as possible

[RicochetStarlink]

@Linette Derminer,

First of all, please allow me to extend condolences for your loss.

This is certainly an extraordinary situation. Normally, you would use the procedure(s) described in the last two questions at Change Account Information. However, these require (a) access to the current account billing page or (b) for the owner to provide Starlink with your contact information and you with the Starlink account number.  Obviously, these procedures are not applicable here.

This is all complicated by the fact that there is no means to contact Starlink via telephone. All business is conducted through their web site.

Is there anyway to reactivate the credit card so that monthly payments aren't declined? It could take a minute to resolve this situation and I am assuming that you do not want to lose your Starlink service unexpectedly. 

Now, it's important for you to know that this Starlink Forum is not directly affiliated with Starlink. To my knowledge, there are no Starlink personnel monitoring message traffic here.  That being said, @StarlinkLeader may be able to provide you with some assistance.

Again, sorry for your loss and hoping you can get this resolved quickly. Please, let me know if I can be of further assistance.

@RIcochet