Jump to content
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

Unexpected Location/Preparing Shipment When Already Delivered


Recommended Posts

Hey there. So, this Saturday (Today) I received my starlink kit (YAY!), BUT there's some issues. After setting everything up, I realized that the website and app hadn't updated my order. It still says "Preparing Shipment", which I thought was strange, but whatever. Looking more into it, I realized that the service says "Unexpected Location" even though this is its only address to have ever been given, and actived on. I've tried a factory reset, and adjusting my location on the website. Any suggestions before I go through the maddening hassle of calling support and trying to get a knowledgeable person on the line? Probably worth nothing that I never got an email or anything from Starlink to confirm setting up my account.

Link to comment
Share on other sites

@AnnieB,

Sorry to hear you are having trouble activating your Starlink account. On first-time start up, the Starlink Antenna will orient itself and make contact with the Starlink satellite network. This can take up to an hour. In addition, the antenna (and possibly the router) will check for, download, and install any software updates that are available. This may also take a while. 

If you have not already done so, ensure the router is powered and the antenna cable is connected securely at both ends. Then, open the Starlink app on your mobile device (iOS or Android) and check the status of your equipment there.

After several hours, if you still are not connected, you can contact Starlink support by sending a message from the mobile app. They generally respond pretty quickly.

At this time, there is no way to contact support via telephone. :classic_sad:

Hope that helps

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...