connection issue

[Sandy Hartman]

Changed name, email and phone number to my husbands and now we can not connect even with a strong signal. 

How do we resolve the issue?

[RicochetStarlink]

@Sandy Hartman,

The Starlink support topic, CHANGE ACCOUNT INFORMATION, answers questions of this type. The most application answer on the page would appear to be the last, “Can I transfer my Starlink Service Ownership?”. Here is the answer posted on that page.

Quote

To transfer service ownership, please provide support with the email and intended service address of the person you are looking to transfer service to. The new owner will need to know your account number in order to proceed so please be sure to provide this information to them. 

Please do not update any of the current contact information in your account before submitting your request, or while the request is being reviewed. Starlink is not responsible for anything related to the selling of the dish and cannot guarantee all transfer requests can be accommodated.

I believe that this is the applicable answer because you have changed the name on the Starlink service account.

Note that the instruction is to submit a ticket with the transfer information before making any changes. 

Your best bet at this point is to reach out to Starlink support by opening a ticket through the Starlink mobile app (iOS or Android) or the Starlink Web site (https://starlink.com).

I wish I had more to offer, but I have not experienced any difficulties with my Starlink account. Perhaps others here can provide more specific guidance. 

[Sandy Hartman]

I see no where on the web page starlink.com to open a ticket. Can anyone help me with opening a ticket? Thank you for any help anyone can give. 

 

I don't understand why starlink gives you the opportunity to make the changes in the app and then says, oh no you can't do that and locks you out!

 

 

 

Edited November 24, 2022 by Sandy Hartman

[Sandy Hartman]

32 minutes ago, Sandy Hartman said:

I see no where on the web page starlink.com to open a ticket. Can anyone help me with opening a ticket? Thank you for any help anyone can give. 

I can not get into my account to start a ticket as I read that to start a ticket you must be logged in. Can anyone help?

19 hours ago, RIcochet said:

@Sandy Hartman,

The Starlink support topic, CHANGE ACCOUNT INFORMATION, answers questions of this type. The most application answer on the page would appear to be the last, “Can I transfer my Starlink Service Ownership?”. Here is the answer posted on that page.

I believe that this is the applicable answer because you have changed the name on the Starlink service account.

Note that the instruction is to submit a ticket with the transfer information before making any changes. 

Your best bet at this point is to reach out to Starlink support by opening a ticket through the Starlink mobile app (iOS or Android) or the Starlink Web site (https://starlink.com).

I wish I had more to offer, but I have not experienced any difficulties with my Starlink account. Perhaps others here can provide more specific guidance. 

32 minutes ago, Sandy Hartman said:

 

I don't understand why starlink gives you the opportunity to make the changes in the app and then says, oh no you can't do that and locks you out!