Asus NO1 Posted December 1, 2022 Share Posted December 1, 2022 We found a compatibility issue on the Starlink-Gen2, (rectangular user terminal), seems that the Starlink router/ethernet adapter have some compatibility issues with the 2.5G ethernet port, some routers that support 2.5/10G ethernet port can't work with Starlink-Gen2 under 1000Mbps full negotiation speed. If you add a 1G switch between the Starlink router/ethernet adapter and 2.5G router, the Internet access works, but if you remove the switch, the Internet will be unavailable. Case1: Starlink router---ethernet adapter---1Gswitch---1000Mbps full--2.5G router (work normally) Case2: Starlink router---ethernet adapter--1000Mbps full--2.5G router (Don't work) Case3: Starlink router---ethernet adapter-- force to 100Mbps full--2.5G router (Work) After some troubleshooting, we suspect that this problem is related to the parity of the packet length, in case 2, all packets with an odd length are not forwarded by Starlink. Is there any Starlink Engineer who can help with this? We can provide the data packets to prove it. Quote Link to comment Share on other sites More sharing options...
Asus NO1 Posted December 2, 2022 Author Share Posted December 2, 2022 Anyone can help this? Quote Link to comment Share on other sites More sharing options...
Asus NO1 Posted December 7, 2022 Author Share Posted December 7, 2022 On 12/1/2022 at 10:31 AM, Asus NO1 said: We found a compatibility issue on the Starlink-Gen2, (rectangular user terminal), seems that the Starlink router/ethernet adapter have some compatibility issues with the 2.5G ethernet port, some routers that support 2.5/10G ethernet port can't work with Starlink-Gen2 under 1000Mbps full negotiation speed. If you add a 1G switch between the Starlink router/ethernet adapter and 2.5G router, the Internet access works, but if you remove the switch, the Internet will be unavailable. Case1: Starlink router---ethernet adapter---1Gswitch---1000Mbps full--2.5G router (work normally) Case2: Starlink router---ethernet adapter--1000Mbps full--2.5G router (Don't work) Case3: Starlink router---ethernet adapter-- force to 100Mbps full--2.5G router (Work) After some troubleshooting, we suspect that this problem is related to the parity of the packet length, in case 2, all packets with an odd length are not forwarded by Starlink. Is there any Starlink Engineer who can help with this? We can provide the data packets to prove it. Any Starlink engineer can help this issue? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted December 14, 2022 Share Posted December 14, 2022 @Asus NO1, This forum is not directly affiliated with Starlink. There may be a Starlink engineer on these forums... or not. @StarlinkLeader may be able to get you connected with someone at Starlink, but that's a long shot, I think. Sadly, there are no public contact points -- telephone numbers or email addresses -- for Starlink support and engineering. Wish I could be more help... Quote Link to comment Share on other sites More sharing options...
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