Jorge Posted January 15, 2023 Share Posted January 15, 2023 Starlink offline since installation. I only have internal access, i can see my data, no Internet connection. I have already sent 5 tickets to Starlink Support, no answer. I urgently need to contact support! I can't get online. Login via app does not work?Invalid login information! Username and password are ok. Unfortunately I can't attach any photos here. Thanx Jorge Quote Link to comment Share on other sites More sharing options...
Jorge Posted January 15, 2023 Author Share Posted January 15, 2023 6 minutes ago, Jorge said: Starlink offline since installation. I only have internal access, i can see my data, no Internet connection. I have already sent 5 tickets to Starlink Support, no answer. I urgently need to contact support! I can't get online. Login via app does not work?Invalid login information! Username and password are ok. Unfortunately I can't attach any photos here. Thanx Jorge Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted January 16, 2023 Share Posted January 16, 2023 The "Outside Service Address" message in the app would indicate that Starlink thinks your antenna is at a different location than the service address on your account. Is that possible? Quote Link to comment Share on other sites More sharing options...
ihor_bardakov Posted January 16, 2023 Share Posted January 16, 2023 On 1/15/2023 at 1:37 PM, Jorge said: the addresses that are specified in the account and the current location of the device do not match. you need to either set the exact position, or activate the move mode 1 Quote Link to comment Share on other sites More sharing options...
Jorge Posted January 17, 2023 Author Share Posted January 17, 2023 20 hours ago, RIcochet said: The "Outside Service Address" message in the app would indicate that Starlink thinks your antenna is at a different location than the service address on your account. Is that possible? No. the address and location are correct. Quote Link to comment Share on other sites More sharing options...
Jorge Posted January 17, 2023 Author Share Posted January 17, 2023 20 hours ago, RIcochet said: The "Outside Service Address" message in the app would indicate that Starlink thinks your antenna is at a different location than the service address on your account. Is that possible? The router is not activated. Guess it was a return kit from other users and it's still blocked. Quote Link to comment Share on other sites More sharing options...
Jorge Posted January 18, 2023 Author Share Posted January 18, 2023 I had asked 2 other Starlink users to open a ticket for me and ask support to get in touch with me. That worked. The error was that I had received a different piece of hardware than was registered with me in the customer area. That's why i didn't come online. Good luch everybody here. 2 Quote Link to comment Share on other sites More sharing options...
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