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Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance. ×
Do NOT post your private starlink information and/or Billing information on this forum - There is 200% no need to post your private information for assistance.

PRE ORDER charged but no confirmation email nor account made


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Good morning,

 

I would need some help. I have done a PRE Order for the Philippines as it is supposed to but coming soon here.

I have been debited on my bank account, see the screenshot. 

I haven't received any confirmation email from Starlink, and there have been no account made. I cannot contact support as there are no account made.

 

I would need some help. I would send my details by MP to an admin here please.

Thank you for helping.

Pierlo

930055620_Screenshot2023-02-10at10_22_28.thumb.png.e67d805d7f040df4c9b427a9afe9edf1.png

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On 2/9/2023 at 7:33 PM, Pierlo said:

I would need some help. I have done a PRE Order for the Philippines as it is supposed to but coming soon here.

I have been debited on my bank account, see the screenshot. 

I haven't received any confirmation email from Starlink, and there have been no account made. I cannot contact support as there are no account made

@Pierlo,

There is nothing to do at this time except wait. A PRE-order is a reservation that requires a deposit. Your bank receipt for 48.11€ is the deposit. The deposit doesn't trigger a confirmation email from Starlink, nor the creation of a Starlink Account. It simply gets you a place in the queue to receive notification when Starlink becomes available at which point, you should receive a notification email from Starlink asking you to confirm your order. When you place the order, Starlink will apply your deposit to your order, create your account and then your Starlink journey will begin.

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11 hours ago, RIcochet said:

@Pierlo,

There is nothing to do at this time except wait. A PRE-order is a reservation that requires a deposit. Your bank receipt for 48.11€ is the deposit. The deposit doesn't trigger a confirmation email from Starlink, nor the creation of a Starlink Account. It simply gets you a place in the queue to receive notification when Starlink becomes available at which point, you should receive a notification email from Starlink asking you to confirm your order. When you place the order, Starlink will apply your deposit to your order, create your account and then your Starlink journey will begin.

Dear Ricochet,

 

Thank you very much for your explication. It reassure me.

 

Then I will be patient and wait for feedback from Starlink.

 

I wish you a nice day.

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