Glynn Evans Posted March 9 Share Posted March 9 Been unable to access my account for over a month to change the billing options keep getting the same response failed try again later Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 9 Share Posted March 9 Have you tried the "Forgot password" link on the login screen? Quote Link to comment Share on other sites More sharing options...
Glynn Evans Posted March 9 Author Share Posted March 9 Yes with no luck 😞 Quote Link to comment Share on other sites More sharing options...
Glynn Evans Posted March 9 Author Share Posted March 9 It's like it times out I keep refreshing and eventually I come up with the same screen no matter if I use the website or the app and I downloaded a new app and got rid of the old one I've even turned it on and off I've done all those things LOL Quote Link to comment Share on other sites More sharing options...
Glynn Evans Posted March 10 Author Share Posted March 10 Success from a laptop does not seem to be working on the app Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted March 11 Share Posted March 11 Try this in the app starting from the main screen -- the one that should say, "ONLINE" in big letters at the top left with a picture of the Dishy and your router below... Tap on the User icon at the top right. If you are already signed in, you should get a screen that says "Account" at the top with the owner's name just below. If not, you will get a Sign In prompt. Follow the prompts. Enter your email address and password and click SIGN IN. If at any point this process "hangs" (e.g., you get a white screen waiting for the Sign In or after clicking Sign In, it just doesn't respond), Close the app (as in shut it down and remove it from memory), restart it and try again. If you can't shut the app down, then power your mobile device off and power it back up. (NOTE: If you just restart your device without powering it down, the app may not be shut down completely). If the Sign In fails due to bad credentials, follow the same procedure as above, but rather than entering your email address and password, click the Forgot Your Password link at the bottom of the Sign In page. Follow the prompts to reset your Starlink password. Let me know if this helps with the app at all. Thanks! Quote Link to comment Share on other sites More sharing options...
Sheena Burton Posted May 17 Share Posted May 17 Cannot login into Starlink scaling via website or App and I’m not receiving any emails. Tried using forgot password not received reset emails either.  Help and I have received Starlink unit plus took money from my account too. I cannot setup unit without login in. Help Quote Link to comment Share on other sites More sharing options...
Momika Posted August 2 Share Posted August 2 We have the exact same issue!  We’re you able to resolve yours?  If so, how?  Everything I hear to do requires you to be logged in. Quote Link to comment Share on other sites More sharing options...
Marvin Roantree Posted September 5 Share Posted September 5 Can't get in ti my account Quote Link to comment Share on other sites More sharing options...
AngelaR Posted September 13 Share Posted September 13 Service dropped. Credentials deleted. Won’t let me login. Quote Link to comment Share on other sites More sharing options...
Erzulie7 Posted September 13 Share Posted September 13 Having the same issue... trying to pause service, tells me to log in first, can't log in (not accepting my username/pw combo). Clicked forgot pw... got a message saying "if we have your email in the system you will receive a reset link". Nothing. trying for hours now. Need to pause before billing cycle rebills, have mobile plan but am not mobile at this time. Quote Link to comment Share on other sites More sharing options...
AuthorKristi Posted September 13 Share Posted September 13 I'm having the same issues! I can't login with KNOWN correct credentials, and it tells me it's invalid. I tried password reset for the last hour, and no luck. No customer support, nowhere to go. I don't know what else to do. Service was dropped and I can't get into my account to see what's going on. Quote Link to comment Share on other sites More sharing options...
hmduarte Posted September 15 Share Posted September 15 The same is happening to me. My credentials were refused and I receive any email or message when I tried to reset it. Quote Link to comment Share on other sites More sharing options...
Michelle Remy Posted yesterday at 06:22 PM Share Posted yesterday at 06:22 PM Has anyone found resolution to this issue of login to account not working? I have done all the things that people have said they tried. Reset does not send any email. I cannot do anything without access to my account.... can't even cancel.. so what is a person to do, cancel my credit card to avoid more charges for a service I cannot use.. They need to have some sort of customer support besides a FAQ page.. even online chat would be better.. come on Elon.. really?? Â Quote Link to comment Share on other sites More sharing options...
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