Ricardo Posted August 4, 2023 Share Posted August 4, 2023 Hi, I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method." I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card. I ask for your help. 2 Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/ Share on other sites More sharing options...
RicochetStarlink Posted August 5, 2023 Share Posted August 5, 2023 @Ricardo, Your best bet is to contact Starlink Support. Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2392 Share on other sites More sharing options...
karmasherpa Posted August 17, 2023 Share Posted August 17, 2023 Same. And 1 million other people. Cant contact support without an account. Cant activate an account without equipment. Cant order equipment... tried different browsers, os, cards, banks, vpn, emails... bank is not the issue. Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2478 Share on other sites More sharing options...
RicochetStarlink Posted August 18, 2023 Share Posted August 18, 2023 You can contact Starlink Support via email. See the linked forum post above for details. Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2483 Share on other sites More sharing options...
joseph Posted September 15, 2023 Share Posted September 15, 2023 I also have the same issue. I saw I can order the equipment from home depot since they are a trusted reseller of star link but worried I will still have the same issue when it comes to getting service through starlink. I have emailed using the email address that is mentioned down below but no reply Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2665 Share on other sites More sharing options...
Alexandre Posted October 2, 2023 Share Posted October 2, 2023 On 8/4/2023 at 11:42 AM, Ricardo said: Hi, I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method." I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card. I ask for your help. Ricardo, Estou com o mesmo problema que você. Conseguiu resolver? Qual a solução? Agradeço no que puder me ajudar. Alexandre. Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2768 Share on other sites More sharing options...
Alexandre Posted October 2, 2023 Share Posted October 2, 2023 On 8/4/2023 at 11:42 AM, Ricardo said: Hi, I'm trying to place the starlink order, but when confirming the order, this message appears "Try again with an alternate payment method." I have already confirmed with the bank that my card is OK, I even made other payments on the internet with the same card. I ask for your help. Guys, good morning. Has anyone with this problem managed to resolve it? If yes, how? Did you hear back from Starlink support? Could you share here what it was like? Grateful, Alexander. Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2769 Share on other sites More sharing options...
SethW Posted October 12, 2023 Share Posted October 12, 2023 “Payment was declined. Please contact your credit card company, or try a different method of payment.” Holy Cow, it finally went through! I’ve been trying to order the equipment since June for my place in Mexico and always get the above message. After dozens of attempts with different cards, browsers, VPN’s etc. This is the combination that worked for me. The last thing I changed on this attempt was abandoning my att.net email address and using my gmail.com address. Power down and restarted, disabled wifi (LTE), cleared cache, turned pop up blocker off, opened Starlink app on iPad, appears to take me to Starlink.com anyway. On the payment screen I used my shipping zip code (Mexico shipping even though it is a US credit card-AMEX). Shockingly it worked and created the elusive Starlink account. I think I’ll go buy a Powerball ticket. Interesting that SpaceX has such a unique product that there are tons of threads with people fighting this exact problem, yet we continue to endeavor to give them our $$? 1 Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-2847 Share on other sites More sharing options...
tocolorme Posted February 12, 2024 Share Posted February 12, 2024 I had the same issue, lots of different cards, etc. I was trying on the computer. I used the starlink app instead, it went trough!! I hope this info is useful for someone! 1 Quote Link to comment https://starlinkforum.net/topic/958-try-again-with-an-alternate-payment-method/#findComment-3552 Share on other sites More sharing options...
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