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Has the dish moved? Its possibly moved from wind? Have you done a complete power down and reboot?

Pretty certain I have a generation 3 dishy. It was installed in February of 2024 so I’ve had it for 14 months without issue. Last night my PC lost connection on 2 occasions and when I look at my app, it says I’m out of alignment by 6 degrees. The image shows it too tilted. How can this be if it’s been fine for 14 months? Will this correct itself or will I have to climb up there and manually fix it? Outside of those 2 quick disconnections, the internet has been fine. Justin

If the router is assigned to your account - You can then login to the associated user and make changes to the router. You cannot use someone elses account to make changes on an owned router - assigned to another user.

Please I need a Starlink account to modify, my router.

I would recommend getting an experienced network engineer to configure DHCP appropriately for you. There is numerous cheap routers that can run openwrt and do captive portals....

Yep - Starlink will work all OK for VOIP. Starlink achieves 30ms latency.

AT&T does support WiFi Calling - https://www.att.com/features/wifi-calling/ So you just need WiFi Your queries: you mention using WiFi Calling across Starlink at major events. Answer: I run a company which provides WiFi to events, we use both individual starlink kits and starlink kits plugged into " Mesh " Wireless - Where we can push internet to say 15-20 different areas across a large music festival. Are these major events at locations away from the location of your own Starlink system? No, you've ventured down a rabbit hole - WiFi Calling/WiFi doesn't just connect to all starlinks, ONLY the WiFi networks that you're connected to. Could you explain exactly how your cellphone would access a Starlink system other than your own? As mentioned above you're assuming that I can roam on WiFi Calling and use everyone elses WiFi - Not the case. You can only use WiFI networks, where you have the password and your connected. - WiFi is not intended to replace cell signal... its lower range. I assume that your phone would be detecting that Starlink system's router's wi-fi; would it not usually be password-protected to prevent it from being overwhelmed by many users? See above. WiFi Calling runs on top of WiFi, it uses the internet - It will work across any WiFi with at least 2mbps/2mbps up and down.

StarlinkLeader, Sorry for the tardy reply - got tied-up. My cellphone provider, AT&T, does support wi-fi. I am curious; you mention using WiFi Calling across Starlink at major events. Are these major events at locations away from the location of your own Starlink system? Could you explain exactly how your cellphone would access a Starlink system other than your own? I assume that your phone would be detecting that Starlink system's router's wi-fi; would it not usually be password-protected to prevent it from being overwhelmed by many users?

Is there anyone in the Starlink community that has any experience using Starlink as the connection for VOIP? My VOIP provider, Nextiva, tells me that I would require an ISP connection that has ping of less than 150ms, jitter of less than 20ms, and packet loss of less than 1% to work well. Any insight would be appreciated.

I was getting the IP from the AP through the switch. But most probably it was static IP.

Have you configured DHCP on the LAN NIC? Are you getting an IP from the DHCP server from another device plugged into the switch?

Does the starlink router do DNS zones? That is a requirement for this deployment.

Hi, can you please help me configure it, I tried to connect starlink router via laptop wifi (since I don't have usb ethernet adaptor), then lan to switch and switch to AP. But not working.

It wouldn't hurt trying the lite plan first in all honesty, see how you go then upgrade 🙂

Many many thanks for your kind thoughts, sounds like I better use the regular version of Starlink.

Hi There, I would recommend checking out this article: https://www.starlink.com/nz/support/article/7d87da5b-ff9c-1d52-a433-4a78c20b6fd5

I have already tried many methods, the mail is working, I receive and send messages from it, sent tickets, starlink just stopped responding. Is there any way to change the mail without access to the account, because the only problem is that the authentication code does not come to the mail.

If you run starlink router into your laptop via usb ethernet adapter, then you go back into the network switch via ethernet port on laptop... So 2x networks.... into laptop. Internet in, network out to switch... Run DHCP server on your laptop, radius. Configure the DHCP to your captive portal/radius. DHCP runs out from laptop, captive portal etc. There you go.... laptop running captive portal.

Is it possible to make my laptop work as router for radius desk server configuration. Like, i connect my starlink router & ap to switch .and connect switch to laptop

Hi @Stickster Unfortunately it sounds like the router has failed. Ensure the UPS is of high quality - The starlink PSU's don't like generators and cheaper UPS's.

You need an appropriate router to handle the captive portal. Try a unifi or openWRT router for captive portals. Starlink routers do not currently support captive portals.

While away on vacation a planned (planned after I left) power outage occurred. I didn't worry as it was plugged into a surge protected UPS and this has occurred successfully before. Upon returning I found that my router was not recognizing it had power. It was in router bypass mode to use my own router. I have tried the following: - Testing different plugs that I know work - Factory resetting through the plug in and out method - Tested the external router at my neighbors (no issue) I have contacted customer support but was looking to see if anyone had recommendations while I wait.

Hi, I am having a starlink gen3 router. I am looking to configure a small scale captive portal with username and password alongwith data usage limits per user. However, I only have a starlink gen3 router, one Dlink f1210 switch, couple of Dlink Dap 2610 AP's. Can someone guide me if I could make it work with these equipments. Currently I am gonna try to configure through radiusdesk and my laptop. Although not a expert of this, need some guidance. Any help much appreciated. Thank you

The adapter won't allow enough power for POE across that tiny ribbon. Trying to power a dish via a tiny ribbon cable - Not ideal. Run a third party flat starlink cable.

In most cases, Starlink requires a valid, consistent payment method on file for automatic monthly charges. While you can use a virtual card to purchase the hardware initially and pay the first month, frequently changing your card details each month might cause payment issues. If Starlink’s system successfully processes each new card without interruption, it should work—but there’s always a risk of service disruption if the payment fails. Starlink does support Apple Pay. Google Pay support can depend on your region or specific Starlink payment portals. It’s best to check Starlink’s official support pages or contact them directly to confirm if Google Pay is an option for your account.