I'm using the app for android, connected to the internet via wifi to Viasat.
When I click on "Check for obstructions", and "I'm ready",
I get the message: "give this application permission to get your location so it knows where your starlink will point"
I did enable location permission. It still doesn't work.
UPDATE: I tested at my friend's house and the app worked fine... they are using Spectrum cable broadband.