JusCallMeAMISH

Ok, so I go to Starlink and try to log in. says invalid credentials. I try other passwords I may have used and it acts like its frozen. I try to reset password and it says there is an account associated with my email and it sent me a password reset email. check email, spam, important, promotions, everything. no email from them. I've done this for days now and cant get anything to work. Am I doing something wrong or what?