I am also dealing with similar issue. Router appears to work, lights are on but dish does not react when i reboot system. No response from starlink in 10+ days. I did submit a 2nd ticket. Thi king they may not have gotten the 1st one. They finally acknowledged the ticket and responded with " we are closing tbis ticket asbyou have ogher one opened"... still paying, no service and no answers. Super frustrated as i talked many family and friends into purchasing starlink and now wonder if i have put them in danger as rhey all live in rural areas where if your main source of communication is unreliable that could be a real problem. Not to mention it is not inexpensive investment.
