JonB

Thank you for your input - all good stuff. We did write an email to starlinkresolutions@spacex.com, as you suggested, as well as entered tickets, and there's been no response. We've also written to the FCC and the Florida Division of Consumer Services and written to info@spacex.com. The FCC opened a ticket and said SpaceX has 30 days to respond!! I agree we shouldn't have to cancel/re-order, but we're past the desperation stage - it's been 11 days without the internet and we can't get ANY response from Starlink / SpaceX - NONE.

Just a question - went thru a hail storm 10 days ago and after much logic-based NON-Starlink diagnostics, I fear the dish was damaged. I have been unable to get Starlink to respond to multiple tickets, so I've been dead in the water. Live in a poor cell coverage area, so hotspots don't work. Have to drive 20 miles to town for internet. Here's my question. Can I act as though I'm transferring my unit and go thru that process via the app (understand this cancels my account, etc), order a new system (I understand subject to capacity) and activate it as a replacement? Whenever Starlink responds, I'll sort out the financials and disposition of the broken equipment. Hope that make sense.