Merten

Thank you so much for getting back with this info. I had actually found that email address you PMed me online before and send a message a few days ago. No reply. I will restructure another email in your proposed format and send it again. Do I need to involve a lawyer for them to read and respond? That would be very sad. I kind of understand1 their cost-saving strategy to not talk with non-active people who are on the waitlist… but in this case I have two accounts I am being billed for and I don’t get help.

I have never received access to my Starlink account but my credit card is charged. I ordered a Starlink RV system on Wednesday 5/24 at 9:28 pm PST and I took a screenshot of my confirmation code. Unfortunately the email I provided had a DNS misconfiguration at the time of registration, so I never received the first welcome email. The DNS was fixed the same day but the Starlink account recovery option doesn’t send emails to me (not even now 2 weeks later). Since there was no way to contact support without active account, I signed up again on 5/25 with a different email. I got in touch with support via that account, they said twice that they resent the welcome email but nothing arrived. Spam folder was checked yes, and yes the DNS propagated and I can receive emails on that address from everywhere. Now support stopped responding for unknown reasons. I hope someone here has an idea how to get access to my first account so that I can cancel it and return the hardware. Right now I paid for 2x $710 for HW and I am being charged 2x $135 for RV monthly fees without a way to use or cancel the first one. The Starlink support team seems to have an option to “resend welcome email” however that is not working in my case. I asked for ways to provide a different email in case my first one is blocked by their system because of the initial DNS failure, but I received no reply. What is Starlink doing if people mistype their email? Are they being charged to infinity without ever getting access to their account? I doubt it and I am sure they have a process for this. I am at a point where I don't know what to do, so reaching out here an hope someone here has pointers and ideas on what to do next. Thanks for your help.