Our Ethernet adapter failed.
submitted ticket asking for replacement of adapter.
got canned response that a new kit would be shipped.
submitted a follow up saying we did not want kit, just adapter.
Kit came anyway.
days later adapter arrived.
we installed, all was working with our original kit.
we sent back new kit unopened.
2 hours after we received FedEx confirmation of shipping, Starlink stopped working.
we could stow and unstow dish, but it could not get gps location.
we cannot log into our Starlink account.
I am guessing Starlink cancelled our account for original kit which we of course still have.
we have no internet or phone service because our Verizon signal has to be boosted with internet booster.
how do I get in touch with Starlink? You can’t submit a ticket without an account.
we are now traveling to another city where we have internet to try to resolve this problem.
Thanks for any advice I can get.
