OnTheMesa Posted August 24, 2023 Share Posted August 24, 2023 I bought a kit at Best Buy (fast) and have been trying to activate it since yesterday. - Web through a phone hotspot: My KIT## and address are accepted, and I choose Mobile. The checkout info is all accepted: email, zip code, etc. Then two different credit cards will not work. Have tried FF and Chrome. I have confirmed that both cards are active with the issuers. Errors include: "Something went wrong on our end. Please wait and then try again. “The issuer or acquirer cannot approve at this moment. Please try again in an hour or use an alternate payment method. - App: When I connect to the Starlink wifi, it accepts my identifier (KIT##) but then when I enter my address it hangs indefinitely. Obviously I can't start a ticket because I don't have an account, so I sent email to starlinkresolutions@spacex.com Perhaps someone can think of something I am doing wrong or things to try. Looking forward to getting this going. Thank you! John Quote Link to comment Share on other sites More sharing options...
mikesmallman Posted August 24, 2023 Share Posted August 24, 2023 3 hours ago, OnTheMesa said: I bought a kit at Best Buy (fast) and have been trying to activate it since yesterday. - Web through a phone hotspot: My KIT## and address are accepted, and I choose Mobile. The checkout info is all accepted: email, zip code, etc. Then two different credit cards will not work. Have tried FF and Chrome. I have confirmed that both cards are active with the issuers. Errors include: "Something went wrong on our end. Please wait and then try again. “The issuer or acquirer cannot approve at this moment. Please try again in an hour or use an alternate payment method. - App: When I connect to the Starlink wifi, it accepts my identifier (KIT##) but then when I enter my address it hangs indefinitely. Obviously I can't start a ticket because I don't have an account, so I sent email to starlinkresolutions@spacex.com Perhaps someone can think of something I am doing wrong or things to try. Looking forward to getting this going. Thank you! John I am having the same problem I know my credit card is good I can fill everything out except inputting credit card to activate all I get is the PINWHEEL. Quote Link to comment Share on other sites More sharing options...
mikesmallman Posted August 24, 2023 Share Posted August 24, 2023 I am having the same problem I know my credit card is good I can fill everything out except inputting credit card to activate all I get is the PINWHEEL, then it sends back to the biggening of everything I must be crazy because I try and try with no results. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 26, 2023 Share Posted August 26, 2023 First of all, @mikesmallman, it's not necessary to post multiple times, especially within minutes in a single forum post. To resolve payment issues, contact Starlink Support. Quote Link to comment Share on other sites More sharing options...
OnTheMesa Posted August 28, 2023 Author Share Posted August 28, 2023 Telegram "Starlink Installation Team" appears to be a scam STARLINK INSTALLATION TEAM Payment mode would be made as friends and family to receive your payment immediately and process your order sir! 12:31 borumvlgf@hotmail.com 12:32 Send a screenshot once you’re done for confirmation sir. 12:34 John Can you tell me something that confirms you work for Starlink? 12:37 STARLINK INSTALLATION TEAM I work for Starlink community and this is the only way individuals reach out to us to solve their problem sir. I have helped a lot of users resolve their issues. 12:37 John OK, but how can you activate my acct if the payment does not go directly into the Starlink system 12:38 STARLINK INSTALLATION TEAM John we are working for the Starlink team 12:39 I’ll also need your email address sir 12:42 John And I need objective proof that the payment is going directly to Starlink for a real activation 12:45 STARLINK INSTALLATION TEAM Sir this is a support team and i have a lot of individuals to attend to please. 1 Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 29, 2023 Share Posted August 29, 2023 Wow! Thanks for the heads up, @OnTheMesa! Where did you run across this scam? Email? Facebook? A Web site? Thanks Quote Link to comment Share on other sites More sharing options...
OnTheMesa Posted August 29, 2023 Author Share Posted August 29, 2023 1 hour ago, RicochetStarlink said: Wow! Thanks for the heads up, @OnTheMesa! Where did you run across this scam? Email? Facebook? A Web site? Thanks A new (fake?) FB person in a support group said "contacted their support on telegram an they helped me fix mine" and provided a Telegraph link. Unfortunately it is no surprise this sort of thing is going on. Quote Link to comment Share on other sites More sharing options...
OnTheMesa Posted August 30, 2023 Author Share Posted August 30, 2023 Transaction went through this morning. Thanks all for the help. 1 Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted August 31, 2023 Share Posted August 31, 2023 On 8/29/2023 at 2:25 PM, OnTheMesa said: A new (fake?) FB person in a support group said "contacted their support on telegram an they helped me fix mine" and provided a Telegraph link. Unfortunately it is no surprise this sort of thing is going on. Oh, I see. I am not familiar with Telegraph. Quote Link to comment Share on other sites More sharing options...
IanB Posted November 14, 2023 Share Posted November 14, 2023 Hi, I wanted to check how do I contact support about this issue without having an account, which I am unable to create without activation? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted November 15, 2023 Share Posted November 15, 2023 Quote Link to comment Share on other sites More sharing options...
The Drone Posted November 28, 2023 Share Posted November 28, 2023 On 8/30/2023 at 5:41 PM, OnTheMesa said: Transaction went through this morning. Thanks all for the help. I am having similar problen. Did you have to do take any action or did you just keep trying until the payment was accepted? Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted November 30, 2023 Share Posted November 30, 2023 This appears to be a common problem with Starlink Kits purchased from third parties (i.e., not bought directly from Starlink). I have no idea how to resolve it. From the reports I'm seeing, some customers are able to set up their Kits, but others have returned their Kits to Best Buy for a refund. I suggest calling the reseller where you purchased your Starlink kit and see what they have to say. You may also want to contact Starlink Support. Quote Link to comment Share on other sites More sharing options...
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