dhoward Posted September 4, 2023 Share Posted September 4, 2023 Hello, I've installed my new Starlink system but my router is still "unreachable"/Disconnected" according to the app. I am signed in and online. I went out tohttp://192.168.1.1/setup and was able to finally configure a user name and password. I've signed in using that to my imac and the app. Before doing that, I tried doing a factory reset various times yesterday - each time giving the system time to hopefully reset the router to no avail. The light is on, I'm able to connect various phones, computers, printers - but the router still says unreachable/disconnected. What else should I try? Quote Link to comment Share on other sites More sharing options...
dhoward Posted September 5, 2023 Author Share Posted September 5, 2023 anyone??????? Quote Link to comment Share on other sites More sharing options...
Ruffus2021 Posted September 5, 2023 Share Posted September 5, 2023 (edited) If your Using an Apple product (Iphone or Ipad) go to your settings find the starlink app, andturn on local network. The network and router will now apear in the starlink app on your device. I had the same problem and that fixed it for me. Let me know if that helps. Edited September 5, 2023 by Ruffus2021 1 Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted September 5, 2023 Share Posted September 5, 2023 @dhoward, if the tip provided by @Ruffus2021 still does not resolve the issue, I suggest uninstalling (deleting) the mobile app and re-installing. Perhaps that will solve the problem. Quote Link to comment Share on other sites More sharing options...
mikee Posted September 6, 2023 Share Posted September 6, 2023 Same issue. Set up Sunday. Worked fine. Connected remotely thru the app yesterday from a location away from the dish. Network was visable and my camers were sowing connected and online. Today no cameras, said were offline and router shoes disconnected but starlink shows connected. Have tried several things I've seen but no results. Quote Link to comment Share on other sites More sharing options...
RicochetStarlink Posted September 8, 2023 Share Posted September 8, 2023 If that doesn't work, factory reset the router. Afterwards, you'll have to reconfigure. If all else fails, contact Starlink Support... Quote Link to comment Share on other sites More sharing options...
dhoward Posted September 15, 2023 Author Share Posted September 15, 2023 Thank you SO much @Ruffus2021 that worked!!! So appreciated this forum! 1 Quote Link to comment Share on other sites More sharing options...
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